Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
familychristmaspajamasbyjenny.com (familychristmaspajamasbyjenny.com) has 238 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
familychristmaspajamasbyjenny.com
Category
Clothing & Underwear
Location
Chatsworth, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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These pajamas were made in china, not all what I was expecting for the $$ spent. Not custom made!
Response from familychristmaspajamasbyjenny.comOct 24, 2026
We're really sorry to hear that the pajamas didn't meet your expectations.
We'd love the opportunity to look into your order and make things right. Could you please share your order ID or contact us directly at [email protected]? Our team will be happy to assist you and find a solution.
Thank you for your feedback, and we hope to hear from you soon.
KB
Kara B.
Claims to be a USA based company but ISN'T
Claims to be a USA based company but the pajamas are manufactured and shipped directly from China.
Response from familychristmaspajamasbyjenny.comOct 24, 2026
Hi, we're really sorry for any confusion or disappointment.
While our pajamas are manufactured and shipped directly from China, we take full responsibility for the quality of every product we sell. We always want our customers to receive pajamas they're happy with.
If there's anything wrong with your order or the quality doesn't meet your expectations, please reach out to us at [email protected]. We'll be more than happy to help and make things right.
Thank you for your feedback!
RD
Raquel D.
The material is cheap horrible customer service
The material is cheap, looks cheap, feels cheap, it’s worse than the stuff from China. They also run HUGE!!! And watch out, you can’t return for dit or horrible material because they’re “made to order”. So you’re stuck with total crap that you paid very good money for!!!
Response from familychristmaspajamasbyjenny.comOct 13, 2026
We're truly sorry to hear about your experience, especially your disappointment with the material and sizing.
We offer both cotton and polyester-blend pajamas to suit different preferences. Regarding sizing, most of our pajamas are true to size based on our size chart. Could you please measure the items and send us a few photos showing the measurements? If they don't match our size chart, we'll gladly send free replacements, with no return required.
Our customer service team is always here to help, and we'd really appreciate the opportunity to make things right.
JR
Joshua R.
Disreputable company with no regard for their customers.
My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and therefore no returns could be accepted. We did not order custom printed pajamas, they were one of the listed styles with no customizations made to them. There were no indications at all on the product page that these were, in fact, custom. I offered to pay for return shipping just to get my money back. They offered me a 15% credit. I refused and said I was going to dispute the charge if they didn't offer me a refund. They came back and offered me 25%. I stopped bothering with them. After a few days they came back and offered me 30% to keep them. I waited until I had full resolution so others can see that they will win a chargeback if they are dissatisfied with this company. Their entire model is very scammy and they do not stand behind their product. I would urge anyone who is considering a purchase with this company to think twice. And, if you find yourself caught, take a screen shot of the product page and the returns page and use it to win your dispute with your credit card company.
WC
William C.
Poor customer service...look elsewhere
We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 of additional shipping or can receive only a 50% refund on the missing item. We have already spent several months going back and forth with customer support with no progress on resolving the issue. I don't mind when mistakes are made as long as the company stands behind their product, and does the right thing in the end. However based on our multilple attempts to resolve this i am not hopeful anything will be done. We are now in February and still trying to get my order fixed from November.
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Hi William,
We’re truly sorry for the inconvenience you’ve experienced — we completely understand how frustrating it must be to receive an incomplete order, especially during such a special season. Please accept our sincere apologies for the trouble.
To help us check this further, could you please provide a photo of the package you received (including the shipping label and contents)? We’re concerned that one of the items may have been lost in transit, and this photo will help our team investigate with the carrier right away.
Once we have that information, we’ll make sure to find the best and quickest solution for you — whether it’s reshipping the missing item or arranging an alternative resolution.
Thank you so much for your patience and help, William. We truly appreciate it and want to make this right for you.
Warmly,
Pajamas By Jenny
AD
Adee D.
BE WARNED! DONT BUY FROM THIS COMPANY
This was one of the worst customer experiences I’ve ever had with a company.
I placed a large order in November—11 pajama sets for my family—for Hanukkah, ordering well in advance to avoid any issues. I even emailed the company ahead of time to confirm delivery by December 11, as we were leaving town. I was explicitly assured the order would arrive on time.
I was also confident because the company’s website listed a Los Angeles address just down the street from my home, so I had no reason to worry about delays.
After placing the order, I received no shipping updates, which prompted multiple follow-up emails. Long story short, the pajamas arrived around December 19, well after Hanukkah. I attempted to refuse the delivery, but the package was still delivered.
I then requested a partial refund, which the company initially agreed to—only to later reverse their decision. They claimed that all orders are custom-printed in China and therefore non-refundable, despite the fact that their website clearly states returns are accepted within 30 days.
To make matters worse, the quality is horrible. The product looks great online, but in reality it’s cheap, uncomfortable polyester that no one would want to sleep in—especially at this price point.
Between the missed delivery, misleading information, refusal to honor their own return policy, and extremely poor quality, this experience was incredibly frustrating.
I strongly recommend staying away from this company.
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Dear Adee,
We’re truly sorry to read about your disappointing experience — this is not at all the level of service or quality we want for our customers, and we understand how upsetting this situation must have been, especially since your order was meant to be a special part of your family’s Hanukkah celebration.
Please accept our deepest apologies for the late delivery, the confusion regarding shipping timelines, and the frustration caused by conflicting information about returns. We also regret to hear that the pajamas did not meet your expectations in terms of quality. Your feedback is very important to us, and we take it seriously as we continue to improve both our communication and our product standards.
To help us review this more closely and find the best possible resolution, we’d really appreciate if you could reply with your order number and any photos or details about the product quality. Our customer care team will personally re-check your case and work with you toward a fair solution that feels right.
Again, we’re so sorry that your experience did not reflect the care and joy we hope to bring to every family we serve. We truly value your feedback and the opportunity to make things right.
Warm regards,
Pajamas By Jenny
JG
Janet G.
Jenny very misleading, i wouldn't buy anything from if she was the only person, she just takes your money.....
Jenny, I have trying to contact you since thanksgiving of 2025 and today is January 7th 2026. What happened to my order? You have ruined my family Christmas photos for the year......what is your problem.
you don't return e-mail or phone calls I would think as a business owner you would want to get this resolved asap .YOUR WEB SITE IS DOWN.....
Response from familychristmaspajamasbyjenny.comJan 8, 2026
Hi Janet,
We’re so sorry to hear about this confusion and the frustration it has caused. We completely understand how important your family Christmas pajamas are, and we want to make sure this is sorted out for you right away.
After checking our system using your name and email, we weren’t able to locate any order placed under your information. It’s possible there might be a misunderstanding or mix-up with another store. Could you please share your order ID or the email address used at checkout so we can look further into this for you?
Our official website — https://familychristmaspajamasbyjenny.com/ — is currently working fine, which makes us wonder if your order may have been placed with a different company using a similar name.
To get this resolved quickly, please contact our Customer Service team at [email protected] with any order details you have. We’ll do our very best to assist and clear things up.
Thank you for bringing this to our attention, Janet. We truly want to help you get to the bottom of this and make sure you’re taken care of.
With kindness and understanding,
Jenny
Family Christmas Pajamas By Jenny
BM
Beck M.
I ordered these pajamas well in…
I ordered these pajamas well in advance. They were advertised as ready to ship, so allowing two and a half weeks seemed more than enough time. Unfortunately, they arrived late, showing up Christmas Eve evening to be exact, which meant we couldn’t even use them.
The fit was another issue. They were not true to size at all and were extremely baggy and oversized. To make matters worse, the colors didn’t match, so they were nowhere close to being matching family pajamas.
I was very disappointed. When I reached out to the company by text and email, the only solution offered was to send replacement sizes and ship new Christmas pajamas. At that point, Christmas had already passed, so I’m not sure why I would want Christmas pajamas after the holiday.
Overall, this was a frustrating experience and not what was advertised or expected. I do not recommend at all.
Response from familychristmaspajamasbyjenny.comDec 30, 2025
Hi Beck,
Thank you for sharing your feedback, and we’re truly sorry for the inconvenience you experienced.
We appreciate that you’ve already contacted our team, and we’d like to make this right for you. In case the pajamas differ from our size chart, we’re happy to issue a full refund. Please reach out to our support team at [email protected] so we can assist you further and resolve this as quickly as possible.
Your feedback means a lot to us, and we’ll use it to continue improving both our products and service.
Warm regards,
Pajamas By Jenny
