familychristmaspajamasbyjenny.com Reviews | Read Customer Reviews of familychristmaspajamasbyjenny.com

familychristmaspajamasbyjenny.com Reviews | Read Customer Reviews of familychristmaspajamasbyjenny.com

familychristmaspajamasbyjenny.com reviews

238 approved reviews, newest moderated first

Lindsey H.
Dec 29, 2024
Find a different company
Pajamas were ordered on 12/9 and STILL HAVE NOT RECEIVED. The company has stopped responding to emails. As these pajamas were for Christmas, we had to scramble a few days before Christmas to find matching pajamas for the family. We ended up paying a ridiculous amount at a store for a last minute purchase as well as being out the money for the pajamas we still haven't received. This company misleads you.. the product is China made. Does NOT come from the USA.
Response from familychristmaspajamasbyjenny.comDec 30, 2024
We are so sorry for this incredibly frustrating experience and the missed communication. We understand your disappointment, especially with the timing around Christmas. Our customer service team has been in contact with you to resolve this issue and ensure you receive the refund. We sincerely apologize for the oversight in responding to your last message and are working to improve our communication processes. Pajamas By Jenny Team
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Deborah B.
Dec 29, 2024
A Christmas Tradition
This has become a family tradition that everyone looks forward to. It wouldn't be Christmas without family pajamas!!
Response from familychristmaspajamasbyjenny.comDec 30, 2024
We're so happy to hear that our pajamas have become a part of your family's Christmas tradition! 🥰 Thank you for sharing your heartwarming review; it makes us so happy to be included in your special moments. Wishing you many more cozy Christmases to come! ✨ Pajamas By Jenny Team
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krista B.
Dec 29, 2024
They came right on time and were…
They came right on time and were perfect, thank you.
Response from familychristmaspajamasbyjenny.comDec 30, 2024
That's wonderful to hear! 🎉 We're so glad the pajamas arrived on time and were everything you hoped for. Thank you for taking the time to leave a review; we really appreciate it! 😊 We hope you enjoy wearing them! Pajamas By Jenny Team
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Danielle M.
Dec 28, 2024
Love our Christmas PJs!
Our PJs arrived in a timely manner and were very cute! Fit was true to size, comfortable and fairly cool for long sleeves and pants. It was a fun family Christmas party surprise.
Response from familychristmaspajamasbyjenny.comDec 30, 2024
Thank you so much for leaving us such a wonderful review! 🎉 We're thrilled to hear you loved your Christmas PJs and that they were a hit at your family party. It sounds like you had a fantastic celebration! 😊 We appreciate you choosing us and hope to see you back next year for more cozy Christmas fun! ✨ Pajamas By Jenny Team
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Beth
Dec 27, 2024
Exceptional quality of both the pajamas…
Exceptional quality of both the pajamas and customer service. I was looking for Christmas pjs for my entire family (12 people). My granddaughter had specifically requested Stitch so choices were limited. I hesitated to place an order on your site because at check out, it wanted to charge me for taxes to NH (a tax free state). I emailed your customer service and a prompt reply that you would refund the tax amount made me decide to take a chance. I placed the order, emailed the order number and promptly received notice that the credit would be issued. And it was. Kudos to your customer service promptness and followthru. Additionally, the pjs all arrived on time as stated with no issues. I have to say, of all the Christmas pjs I have ever ordered (3), these were the highest quality and most comfortable. Everybody loved them and we all had a lot of fun Christmas morning. Thanks to all for a job well done.
Response from familychristmaspajamasbyjenny.comDec 30, 2024
Wow, thank you so much for this incredible review! 🎉 We're absolutely thrilled to hear about your positive experience, from our customer service to the quality and comfort of the pajamas. It means the world to us that you chose us for your family's Christmas PJs and that everyone loved them! We're especially happy our team could quickly resolve the tax issue for you. We appreciate your business and kind words, and we hope to see you again next year! 😊✨ Pajamas By Jenny Team
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Iris A.
Dec 27, 2024
Pajamas By Jenny Team,it was wonderful…
Pajamas By Jenny Team,it was wonderful experience for me, I read lot of reviews and I was amazed so I placed my order and it was best experience ever, the pajamas I ordered for my family and I, the fit is perfect size and my son is 64’ in height I was skeptical but the pajamas has nice fit, thank you Jenny team you are the best!!
Response from familychristmaspajamasbyjenny.comDec 27, 2024
Thank you so much for the amazing 5-star review! ✨ We're thrilled to hear you and your family love your pajamas and that the sizing worked out perfectly! We appreciate your kind words and are so happy to have you as a customer. 😊 Pajamas By Jenny Team
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Whitney C.
Dec 26, 2024
They are cheaply made and the shirts…
They are cheaply made and the shirts are stiff from wear the picture is ironed on. The material is very also very thn. I say they run a little on the small size.
Response from familychristmaspajamasbyjenny.comDec 27, 2024
We appreciate your feedback. We're sorry to hear the pajamas didn't meet your expectations regarding quality and sizing. We strive to offer comfortable and well-made products, and we'll take your comments into consideration as we review our materials and manufacturing processes. Thank you! Pajamas By Jenny
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Elizabeth D.
Dec 25, 2024
Greats PJs, but inaccurate notifications and emails!
Pajamas are super soft and look great. I ordered on the last day advertised for them to arrive by Christmas. I shipped them to a friend’s house in a bigger city where shipping is a little bit more reliable. However, I was worried we would not receive them on time. I never received a shipping notification, only a confirmation email and a notification that they were ready to ship two days before Christmas Eve. I was thrilled when I got to her house on the 23, and she said they had actually been there for a couple days. According to the website’s order tracking, the order is still in production. So, in closing, a great product, but 4 stars for the lapse in communication.
Response from familychristmaspajamasbyjenny.comDec 27, 2024
Thank you for your review and for loving your new PJs! We're so glad they arrived in time for Christmas. Due to the Christmas rush, we expedited shipping to ensure timely delivery, which sometimes meant our email updates lagged behind the actual delivery progress. We appreciate your feedback and are working to improve our notification system for a smoother experience. Pajamas By Jenny
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