FairybellReviews of fairybell.us

Ordered on the 16th and still haven’t gotten the product yet, which is delaying the project I’m working on for an HOA community. I’ve been communicating with Ashley from customer support, and she’s very kind. But I can’t give a good review for a product I ordered 10 days ago and it still hasn’t even been shipped.

The tree was everything we thought it would be.

Tree looks fantastic! One tip that I made as a mistake is do NOT unbutton the strands that are buttoned together! Just hoist and wrap around the pole and snap those 2 outside runners together.

The tree was as advertised.

All aspects of customer service, website and so forth were great. The disappointment came when I opened the box. I bought this for my home because I have a company and we bought the same height tree for our corporate headquarters. I was expecting the same product with the mid ring and the bottom ring that help support the tree. Our overall opinion is the product is not as robust from a quality standpoint. I unfortunately purchased another one for our company at the same time because we had a strand of lights last year go out on ours.

Quick shipping, easy install and entire neighborhood has come by and asked about it. It’s so amazing and beautiful.

Submitted warranty request a week ago and haven't been contacted yet.

The light’s net itself very confusing tried to looking for the open part to wrapped around the pole itself. it very difficult, because they all in black and they look the same. You guys need to do the color code to eliminating the confusion out of Assemble process.