Fairybell Reviews | Read Customer Reviews of fairybell.us

Fairybell Reviews | Read Customer Reviews of fairybell.us

Fairybell reviews

479 approved reviews, newest moderated first

Charles N.
Dec 5, 2024
Have not responded to my email over quality
Have not responded to my email about quality of the product. Very disappointed with this product
Response from FairybellDec 11, 2024
Dear customer, Due to high volumes, we could not respond quickly to all requests we received, sorry for that! Could you please share your dissapointment with us by calling us at +1 (786) 485 0786 so we can help you through there? Would be great if we could get in touch so we can help you the best way possible and find a proper solution. Best, Team Fairybell
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Matthew W.
Dec 4, 2024
Fairybell 20’ flagpole tree a new favorite decoration
Online ordering was easy and smooth. Only took 4 days to receive the shipment from overseas. When received it was extremely well packaged. I literally opened up the box clipped the top of the tree onto my flag clip and hoisted the tree up the rope straight out of the box. I tackled the job by myself with two people it would be a breeze. Impressed with the heavy steel stakes they provide for the ground and the bungee straps at the base of the lights that connect to the stakes. Holing up the lights is a simple several minute process and you’re set for light up. IT LOOKS GREAT 🌲. Hopeful I’ll receive many years of use out of it.
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Karrie
Dec 4, 2024
Ok I bought the 13ft tree with…
Ok I bought the 13ft tree with flagpole warm lights ,I love it simple ordering took about a solid wk for delivery, but after set which was pretty easy and straight forward there were 5 lights that were a bright white and they flashed, all were on the same line I just put blackout caps on looks amazing love it.
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Chad
Dec 3, 2024
I have exhaused all efforts trying to…
I have exhaused all efforts trying to reach Fairybell to no avail. Email, phone calls x24 (they never answer), messaged on website, messaged on FB. I ordered my 20' led flagpole tree. It has yet to ship, and the tracking number I received, says only a ups label was created. So frustrating!
Response from FairybellDec 5, 2024
Dear customer, Sorry we did not respond to you by phone or email. We had some difficulties in our customer service handling. I can see your order is going to ship today. This is of course not what we stand for and how we want to treat our customers, so we take your feedback as well. Have a lovely day, Team Fairybell
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CJ - Northeast U.
Dec 2, 2024
Tree looks great, great customer service.
The 25 foot 1500 led light tree looks great - it gets a lot of complements from the neighbors. Customer service was responsive to a minor issue. Although it was not possible to reach an operator in the afternoon (during the first week of december - probably their busiest time of the year) I got right through right after they opened in the morning and everything was taken care of.
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JT
Dec 2, 2024
No one to help
I’m having trouble with my order but cannot reach anyone by phone or email. Very disappointed
Response from FairybellDec 5, 2024
Dear customer, Sorry we did not respond to you by phone or email. We had some difficulties in our customer service handling. Can you please contact us at [email protected] so we can help you properly? This is not what we stand for and how we want to treat our customers, so we take your feedback as well. Have a lovely day, Team Fairybell
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Michael W.
Dec 1, 2024
The product turned out pretty decent…
The product turned out pretty decent but for 360 plus dollars I expected a little bit more. If this tree was 200 dollars it would be a five star but the directions were not well done and the set up was a little bit cumbersome. Final product was ok.
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Daniel W.
Nov 30, 2024
This company has been a complete…
This company has been a complete pleasure to do business with. Professional, truthful, and completely customer service oriented! Thank you Fairybell!!!
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