Gene S.
Very good lead in info and assistance…
Very good lead in info and assistance putting together proper documents. Could use bit of improvement in return response time, review of client documents/comments and suggested changes recommended where details are lacking or could be better stated. Acted mostly like a clearing house for asking and submitting documents. Once case is elevated to National Arbitration, FairShake no longer central player and just played tagalong or sat on sidelines. Need to finish support once arbitration paid/engaged. Could develop a simple detailed packet of things to do, who to send, and timelines, then sale the package as standalone product. Under current system client led to believe, incorrectly, FairShake, will do the “heavy detailed legal” work.
Response from FairShake Inc.Dec 17, 2020
Hi Gene, Thank you for your review. We're glad we could help you with your claim. At the same time, we take feedback seriously and we are always looking for ways to improve our service. Providing more resources for customers like you whose claims are escalated to arbitration is an area we can do better in and will be working on in coming months. -Max


