David
FairShake will shake you down
I filed a complaint with FairShake against Verizon Wireless for billing me for services they did not provide. Verizon Wireless put me up for a collection process with a collection agency. I settled with the collection agency and Verizon dropped their case. I advised FairShake that I wished to drop my complaint against Verizon Wireless. FairShake attempted to bill me for "use of their platform" and services rendered, although they never did a single thing to resolve my claim and never collected one dime on my behalf. Beware FairShake. They will not give you a fair shake. In fact, they will try to shake you down. A bogus website, if I ever saw one. December 16, 2021 I negotiated a settlement with the collection agency to whom my account was assigned by Verizon Wireless. FairShake had absolutely nothing to do with the settlement process. I am extremely dissatisfied with the inefficiency of FairShake in addressing my complaint. I quote from the FairShake website: "FAQ - FairShake How much does your service cost? FairShake is designed to never cost you anything out of pocket and your claim with us is subject to a 100% satisfaction guarantee — if you don’t think we did a good job, you don’t have to pay." Your attempt to "invoice" me for a service that you failed to provide and with which I am totally unsatisfied is a dishonest and deceptive dereliction of your written guarantee. I would never, never, ever extend my trust again to a business concern that is as blatantly unethical and hypocritical as FairShake has proven itself to be.
Response from FairShake Inc.Dec 16, 2021
Hi David, Our number one goal is always to see users reach a successful resolution on their claims. We sometimes see companies try to cut us out of this process, contrary to the rules, and so we have a process set up for these sorts of situations. When a company responds to a complaint from a user by indicating that they have applied a credit to the account, our team reviews the situation to try to determine if the was action taken in response to the time and resources FairShake has applied to pursue the claim. I will investigate whether this process was followed appropriately in your case. MK


