Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Arthur R.
Jun 24, 2026
Customer service Excellent.
Customer service Excellent.. they answer questions.. can help you shop and find what you're looking for with recommendations... And they are very patient and knowledgeable... The company itself delivers your product in a timely manner... I will be shopping here again... Has my circle of friends retirements come up and birthdays... An excellent company to do business with have a wonderful blessed and peaceful day this is Arthur 💯🙏🤗
Response from Factory Direct JewelryJul 1, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Alec A.
Jun 24, 2026
Very good product but didn’t come in…
Very good product but didn’t come in the day it said it was supposed to when buying.
Response from Factory Direct JewelryJul 1, 2026
Thank you for reaching out to us at Factory Direct Jewelry. We truly appreciate your business and value your feedback. Your satisfaction is important to us, and we are here to assist you with any concerns you may have. We sincerely apologize for any inconvenience caused by the delay in your order's arrival. After reviewing your order details, we see that it was shipped the day after it was placed and was delivered within 4 business days. The shipping option you selected indicated an estimated delivery timeframe of 5-7 business days, and we strive to meet these expectations. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We are grateful for your understanding and support, and we look forward to serving you again in the future.
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Karen O.
Jun 24, 2026
I preferred your selection
I preferred your selection, fair pricing, ease of placing order and on time delivery. This was a birthday gift for my sister. I did not see it in person but she was most happy with it and said it was darling and her friends would be envious.
Response from Factory Direct JewelryJul 1, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Hunter W.
Jun 24, 2026
You sent me a fake 10K gold pendant
You sent me a fake 10K gold pendant
Response from Factory Direct JewelryJun 24, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. With regards to our gold items, all of our gold items are either made from 10k or 14k gold. We do not make any gold plated or gold filled jewelry. All of our gold items are also appropriately stamped with the corresponding gold purity as required by law. If in case you were not satisfied with the product, we have a 30-day return policy on all purchases, and we also have a 1-year warranty to take care of normal wear and tear. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Daniel M.
Jun 24, 2026
I bought the product after receiving coupons...
Love the products
Response from Factory Direct JewelryJun 24, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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George L.
Jun 24, 2026
THIS RING LOOK LIKE IT A LITTLE GIRL…
THIS RING LOOK LIKE IT A LITTLE GIRL RING IT DON'T LOOK LIKE A MAN RING
Response from Factory Direct JewelryJun 24, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We have a 30-day return policy on all purchases in the event you are not completely satisfied with your order. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Gina H.
Jun 24, 2026
Purchase arrived in a timely manner and…
Purchase arrived in a timely manner and was exactly as I expected!♥️
Response from Factory Direct JewelryJun 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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CDM
Jun 24, 2026
Gold cross and chain absolutely…
Gold cross and chain absolutely beautiful! Great quality and nice packaging makes it perfect as a gift. Fast shipping!
Response from Factory Direct JewelryJun 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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