Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Ana G.
Jul 29, 2026
Fast delivery
Fast delivery
Response from Factory Direct JewelryJul 31, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Samira M.
Jul 29, 2026
Not what I was expecting
Not what I was expecting
Response from Factory Direct JewelryJul 31, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Gabriella
Jul 29, 2026
Very fast shipping and seems to be good…
Very fast shipping and seems to be good quality. The only thing was I couldn’t tell if that was just how it was manufactured or not but the jewelry seems to have a line or scratch mark in it. But other than that excellent.
Response from Factory Direct JewelryJul 31, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Yanet Diaz F.
Jul 29, 2026
The chain was very cheap/low quality…
The chain was very cheap/low quality and very expensive. I inquired about a return label and they don't even provide one. I sure will not buy from them again or recommended it! Hopefully the return goes smoothly and i can get my money back.
Response from Factory Direct JewelryJul 31, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Laura
Jul 28, 2026
Pretty ring
Pretty ring, nice quality fits great glad I ordered it.
Response from Factory Direct JewelryJul 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Rosie W.
Jul 27, 2026
Looks well crafted
Looks well crafted
Response from Factory Direct JewelryJul 28, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Lc
Jul 26, 2026
Beautiful jewelry.
Beautiful jewelry, very well made. Arrived quickly. I buy from factory direct often.
Response from Factory Direct JewelryJul 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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MURIEL
Jul 25, 2026
Product I received is exactly as…
Product I received is exactly as pictured on website. Good quality. Enjoyed the gift box as well.
Response from Factory Direct JewelryJul 28, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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