Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
762 approved reviews, newest moderated first
Jermaine J.
My first purchase experience was great. I definitely will purchase in the future for nice pieces.
Response from Factory Direct JewelryAug 26, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Brian C.
Beautiful ring! Love the moon and stars, fit’s perfectly, ordering was simple and couldn’t believe how quickly it was delivered. And the price was less than other places I had looked.
Response from Factory Direct JewelryAug 26, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
denise
fast and efficient. Kept me informed the entrie process.
Response from Factory Direct JewelryAug 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Wendy M.
Timely delivery, beautiful piece, great price
Response from Factory Direct JewelryAug 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Luis A.
I got the wrong pendant or it wasn’t as advertised on the picture and want a refund
Response from Factory Direct JewelryAug 24, 2026
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
Maggie M.
Love the quality price and great and speedy delivery. Found FJD about 5 years ago is my go to to for all my gold jewelry needs. Thank you FDJ
Response from Factory Direct JewelryAug 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Robert Y.
I sent Jewel back and you refunded me in a timely manner. Thanks
Response from Factory Direct JewelryAug 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Dennis
They were able to locate my order from another warehouse fairly quickly
Response from Factory Direct JewelryAug 24, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!