FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Lindsay
Christian responded to my issue very fast and was very friendly! He continued to follow up with any additional information and never left me feeling like he wasn’t going to respond. Thank you for great customer service, Christian! :)
Response from FabFitFunMay 14, 2023
We're super thrilled to hear about your wonderful experience with our Customer Care team, Lindsay! Your feedback means a lot to us and we appreciate you take the time to leave us a review! Xo
Jocelyn Isabel S.
She was very courteous, quick & took great care of my issue.
Response from FabFitFunMay 14, 2023
Yay! We're really happy to hear you've been fully taken care of, Jocelyn! Thank you for leaving us a review! Xo
Kelsie
I’ve been with this company for years and it has slowly gone downhill. I haven’t complained about it though and I’ve still bought each box. But today I will no longer be interested in this company. The lack of attentiveness in their customer service rep was HORRIBLE. The rep kept pushing me to buy, buy, and buy when I was clearly telling her why I can’t at the moment. I originally wanted to talk to customer service to see if it was possible if I could skip this season, but she was ignoring that and the reason why I needed to go ahead and cancel. It was so disrespectful and I shouldn’t have to repeat myself over and over for her to still try and get me to buy the box or buy credit. Just goes to show how money is more important than the needs of the customers, let alone one who has been with you for over 5 years. I’ll be sure to spread the word because no one should have to go through that and waste their time and money.
Response from FabFitFunMay 11, 2023
Hi Kelsie! We're sorry for the inconvenience you have faced, this is not the experience that we'd want you to have here in Fabfifun. We'd love to look into this for you. Please send us an email at [email protected] so we can assist!
Aryana M.
They're customer service is absolutely wonderful and shipping and products are good and consistent
Response from FabFitFunMay 8, 2023
Hi Aryana! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
Lindsey M.
Jao was great! Super helpful and quick about processing my request
Response from FabFitFunMay 6, 2023
Yay! We're thrilled to hear about your amazing experience with our Customer Care team, Lindsey! Thank you for the review! Xo
Lori in A.
Well it looked like I was still receiving boxes and I’d have to wait to choose items unless I upgraded. I upgraded… come to find out they charged me over $200 dollars I was not expecting that. I felt like there was no warning how much the charge would be. To be honest the boxes really aren’t something I wanted for another year. Much of the stuff I can get a lot cheaper. I don’t wear make up. I have plenty of soap. Don’t need another sports bottle. These boxes just don’t seem to have unusual fun stuff. I did the upgrade for what I thought would only be a box or two. I wasn’t going to have phone service while the customization was going on for the non-upgrade. I didn’t want to be stuck with useless items. To my horror I was charged over $200. I am on a very low fixed income. The government needs to do some changes to SS retirement but that’s the reason why I can’t afford the surprise of $200. That 1/4 of my check
Response from FabFitFunMay 1, 2023
Hi Lori! We want to make this right for you. A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
Lyn M.
Disappointed in the customization for Summer 2023. Been an annual member for several years and when I went in to make my selections for summer 2023, 4 out of my six customizations were out of stock. So I end up getting things I don’t want.
Response from FabFitFunMay 1, 2023
Hi Lyn! While some items may be out of stock, we're so excited for you to Customize and we hope you will find a product you love from the remaining options! Additionally, if there is a box item that is out of stock this season, keep an eye out as we may include it in future sales! Please send us an email at [email protected] so we can chat further!
Fay D.
He answered me quickly
Response from FabFitFunApr 30, 2023
Thank you for this sweet review, Fay! Hi! We're happy that you had an amazing Customer Service experience with us! Xo