FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
customer
I ordered 2 Elemis Pro Rose Mist, but said I only had 1 charged. I wanted 2 as I had ordered, but ended with a refund because someone can't read at FFF.
Response from FabFitFunMar 24, 2024
Hi there! We'd love to look into this for you. Please send us an email at [email protected] so we can chat further!
Cheryl
I had an issue with my box never arriving. They were quick to resolve and offered a couple of options to replace the lost box.
Response from FabFitFunMar 17, 2024
Hi Cheryl! Thank you for your rating and we are so happy to hear our team was able to help! Xo
Daney Ivonne R.
My box never arrived and I was shipped a new one, but with new items because the ones I ordered are no longer available. Super sad that I am not getting what I originally asked for. Please research FEDEX.
Response from FabFitFunMar 24, 2024
Hi Daney! Thank you for this feedback! While all items are only available while supplies last, we will continue to work on improving members' shipping experiences. Please send us an email at [email protected] if you need further help!
Diane
I think I am going to enjoy this journey with this company FabFitFun
Response from FabFitFunMar 17, 2024
Thank you for taking the time to leave a review, Diane! We look forward to sharing more seasons with you! Xo
Melissa
The extra things I ordered didn’t come in. Every box so far I have been disappointed with and I felt I needed to cancel. Although I didn’t want to, I just was tired of having to send emails telling how disappointed I was . I really looked forward to getting my box and the extra things I ordered. I’m not sure how you can do better unless you make sure you have enough for everybody.
Response from FabFitFunMar 17, 2024
Hi Melissa! We're sorry for the inconvenience you've experienced. It looks like one of our Customer Service Representatives has already assisted you with this matter and if you have any questions, feel free to let us know!
Kristin Kennewell B.
He was helpful, nice, and responded fast. I didn't give 4 stars because of the box. I know we get 4 f boxes a year. But when you look at all your advertisements for FFF, this lady is sitting in the middle of like a hundred items. I got my 5 items I chose and a bonus box for signing up for annual subscription. The bonus was fine. However, I was told when I called a few weeks ago that my spring box would come with a bunch of things I didn't pick along with my 5 items. I am just upset that this didn't happen. I was looking forward to a nice full box of things and I didn't get that. I wonder what my summer box is going to look like since I won't have the bonus I got from signing up in it. Its going to be 5 things and a bunch of paper to stuff it full.
Response from FabFitFunMar 11, 2024
Hi Kristin! We have forwarded your concern to our team and they have emailed you directly to your email on file. We look forward to assisting you there!
Ha M.
Excellent customer service!
Response from FabFitFunMar 10, 2024
We're happy that you had an amazing Customer Service experience, Ha! Xo
Renee P.
I just recieved my spring box and to say it was disappointing is an understatement! I chose my 4 choices and received a shampoo and conditioner and that was it!! I looked forward to seeing what new products would be included and was shocked! I’ll be cancelling. I was thinking of ordering for daughter in laws for Christmas/birthday but am glad I didn’t:(
Response from FabFitFunMar 11, 2024
Hi Renee! We're sorry for the inconvenience you've experienced! We will have someone from our team follow up with you. We look forward to helping you out soon!