FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Tracie S.
I love the products but I Just have to say that the fit fab fun support team is amazing! They helped me with my issue and resolved within minutes as well thank you so much again
Response from FabFitFunFeb 21, 2020
Hi Tracie! Thanks for this review! We're glad we were able to fully assist you with your concern in an efficient manner! Xo
Terri T.
Open time for members short. If there has been no response from annual members should be able to get an email notifying them of the products they are receiving before boxes are packed and shipped.
Response from FabFitFunFeb 21, 2020
Hi Terri! We appreciate your feedback regarding the length of the Customization Window! We send all of our members an email notification of upcoming dates for the season as well as when the Customization Window opens. Feel free to contact our Customer Care team at fff.me/care so we can ensure you're set to receive our future important email notifications! Xo
Kathleen Carelli B.
Love Fab Fit!!! It is like Christmas, every new season!,,The products are of very high quality.All top brand names. Fab Fit Fun is the best “To me”, “From me” year round gift🤗
Response from FabFitFunFeb 21, 2020
Hi Kathleen! We're so happy to hear you're enjoying your subscription with us! We hope you're loving this season's items! Xo
Laurey T.
Great customer service!
Response from FabFitFunFeb 21, 2020
Hi Laurey! Thanks for the review! We're so happy to hear you've been fully assisted by our Customer Care team! We're always to happy to help! Xo
Michele M.
My friend (who loves fff) sent me an email to get started with fff. I used the email she sent me to get started. I completed the registration information then FFF sent me an email directly. The fff email congratulated me and indicated I had earned $10 off my first box that the discount would be applied automatically. I went through the process of ordering my first fff box. During the ordering process I did see a field for a coupon or gift card but I was never given a coupon code. As the website indicated that the discount would be applied automatically. I completed the order process and guess what I was charged the full regular amount. The subscription confirmation email showed the full amount and no discount. I sent an email and got an automatic reply saying "FFF would be in touch with me as soon as we can." My thought was where was the "24/7 unparalleled customer service that the website boasts. This morning after digging around I finally found a fff customer service phone number. I did speak to a representative, but had to explain my issue twice and was on hold for a while. It seems FFF outsources their customer service outside of the United States. Finally, the rep says she will issue a $10 refund. I did get an email indicating the refund. This has been a lot of work on my part to get this straightened out. Initially I was excited about FFF but now I am wary.
Response from FabFitFunFeb 21, 2020
Hi Michele! On the "Get the Box" page, there is a box labeled "Promo Code/Gift Card" that allows new members to apply promotional offers to their first order with us! Upon entering the code here, members will see the discount applied to their order's total cost prior to placing the order. We're happy to hear our team was able to fully assist you through this concern! We always want our members to have the best experience and are happy to assist you with any future concerns should they arise. Feel free to contact our Customer Care team at fff.me/care if we can further assist you! Xo
Kim
This would have been the third box that on the first day of customization that at least 2-3 items have already been sold out. I refuse to get another box that i CAN NOT customize. Because this company can not figure out its inventory. So don’t waste your money or time with fab fit fun. They have lost a customer for life.
Response from FabFitFunFeb 23, 2020
Hi Kim! All of our Customization items are available for selection each season as inventory allows! We're so sorry to hear you've canceled your subscription with us as we always want our members to have the best experience. Feel free to contact our Customer Care team at fff.me/care if there's anything we can do to improve your experience!
Liz
Rico gave excellent CSR.
Response from FabFitFunFeb 23, 2020
Hi Liz! We're so glad to hear you've been fully assisted by our Customer Care team! Feel free to reach back out if you have any additional concerns arise. We're always happy to help! Xo
Jabeen T.
Easy to use, never had an issue. I used my first skip box and that was easy to do as well
Response from FabFitFunFeb 23, 2020
Hi Jabeen! We're so happy to hear you're enjoying your subscription! We can't wait for you to enjoy the amazing items we have in store for future seasons! Xo