FabFitFunReviews of fabfitfun.com

I wanted to explore subscription boxes last month and ordered the fabfitfun spring box. I agree that I was late to purchasing the box as they usually open for customizations in the month of feb. I was only able to choose from one or two items as the rest were sold out. I contacted customer care to see if they can cancel my box. I was able to cancel my subscription but not the spring box( I contacted a few minutes after I placed the order but they weren't able to cancel from their side.) I received my box in less than two weeks. Packaging was great. the Wander Mascara is amazing! the Donni cardigan is a little too big for me( its just one size) but I certainly can find a dress to wear it with. I did receive a mystery item that was a vitamin C serum. The calpak travel organizer will also be something I will be using. I dont know if I would have paid $42 for these but thats the whole point of the subscription box. One thing I would be mindful of is that they have a very different policy when it comes to adding things to your cart. During the spring sale event, I added a box to the cart by mistake(did not proceed) and was charged for the box at the end of the event. That is when I realized- anything thats added to the cart will be completed by them and charged at the end of the event. So be mindful about that.( Yes, the customer care was nice to refund this one time *phew*) Overall, I think it was an ok experience. Customer service is not bad. I did get an email regarding the summer box. Will I subscribe again? Honestly, I dont know. I like the excitement in receiving the products but I dont think I can afford the cost of it. So maybe not.

Refuses to answer customer service requests. Confirmed would delete data as requested under data protection rights request in January. Then sent subscription emails in May. Clearly did not care about any data protection rights. When raised with company they couldn’t care less. Bad customer service. Worse protection of personal data. Do not share your personal data, they clearly don’t want to protect it.

Box full of cheap crap from China Cancel quickly !!!!

Signed up for a discounted Spring 2020 Box at $39.99. Was not made aware that there was an additional $20 styling fee and got hit with that two weeks later. I tried to get this rectified through customer service but they passed me onto the “styling team”. When I asked to cancel my account due to perceived unwillingness to refund me, they yet again tried to pass me off to the “styling team” and said that they would reach out to me soon. Edit: Due to the styling team’s prompt and considerate response, I have to bump up their star rating. They were so helpful and nice!

I'm not happy at all. I was so excited for the box to arrive. When it arrived there were none of the items I had chosen. I thought I would try this new experience and I'm disappointed. I would like to return my box and cancel my subscription. Its too bad.

I always check reviews before subscribing to something. At first, after watching videos on Facebook, I was excited to maybe try Fabfitfun. But thanks to being able to read reviews I won’t be making that mistake. Wow, Fabfitfun receives so many negative reviews. They really need to look into all the complaints, in stead of just responding with the same generic response they post, and reassess their business process and products. It sounds like a customer pays them and then it’s a lottery to see if you “win” what they promise. There are some great monthly/quarterly subscription offers out there. And I do join some because of course, I like to pamper myself too but I personally do not have the extra money to spend on a “lottery” of products, especially now days during our economic crisis. And I agree with an earlier review that was posted. You should never have to give your credit card info BEFORE seeing and reviewing the items you “could” receive. That’s shady.

I am a annual subscriber...just received my box....I am totally disappointed at the stuff I got....first of all I never received a email to customize my selections....I check everyday....so mad....plus they sent it in regular cardboard box....not the pretty ones that I have always gotten....not to mention...but I didn’t even get the magazine

I went to buy the Spring 2020 box, payed my $50 and went on to customize my box. Only 1 or 2 options were left as everything else was sold out (I did try to buy this box near the end of the Spring season so possibly my fault). I decided I was not happy with the choices and went to the customer service chat box to cancel and ask them for a refund and not to send out the box I just purchased. This was resolved in a matter of minutes, amazing customer service i am not sure what all the other reviews are talking about. I am definitely going to get the Summer box when I will be sure i will have more choices.