FabFitFunReviews of fabfitfun.com

Great customer care.

I have had two experiences with FabFitFun customer service in the past 2 months. Both encounters were because I, as a new customer made mistakes and needed help correcting them. In both instances someone reached out to me within 30 minutes of my sending a email. Both representatives were extremely helpful and friendly. Both times my problem was taken care of immediately. I highly recommend this company to anyone looking for a lovely experience with a Luxury subscription box service.

Very disappointed with whole experience with FabFitFun. I paid annual subscription before Summer 2020 boxes started shipping out. Initially I was billed on May 7th, 2020. Today it is August 20th, 2020. Summer box still haven’t arrived. I don’t believe it was ever shipped. It is showing they sent out info to shipping company but status never got updated to shipped. In the beginning of July I followed up with them. 2 weeks later they added another summer box which was supposed to ship 3 weeks after. 6 week after additional box was invoiced I sent them another inquiry. I got reply box will ship 4 weeks after successful invoicing. I thought they mixed up with my fall box so followed up again explaining all over again it is regarding summer box. When I received exact same (automated) reply. Looks like no one in customer service is even reading emails. It is very disappointing paying for something a year ahead. Now 3 months and half later my summer box haven’t even shipped yet and it looks like it is impossible to get any updates from customer service.

My box arrived with an item opposite to what I chose for customization. I asked if I can exchange for what I wanted and they apologized for the mishap, are re-sending the item initially requested, and are letting me keep the item sent in error! I’m truly impressed with the service and support to my concern.

I absolutely love how when I had a problem fabfit fun was able to help me right away, & also was spoken very respectful. I love fabfit fun

Amazing deal for the products and amazing customer service. You do need this as the products you get are upscale/quality for a price you can afford.

Best customer service in a long time. Quick answer, professional and friendly and personalized to my case. Thank you so much ! Worth every penny !

In July, FFF was offering a bonus box along with your first box. So I renewed my subscription thinking I would get the bonus box along with the Editor's box (the summer 2020 box no longer available at the time). I even emailed FFF to make sure that I was still getting the bonus box and they told me I was. Well, the Fall2020 box is about to ship and I still hadn't received the Editor's box or the bonus box. Apparently, "due to unforeseen circumstances" I won't be receiving either one of them.