FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Kimberly L.
You got back with me pretty quickly about my issue. I did not realize that I needed to respond back to you to receive my credit. I’m hoping I will still be able to receive it.
Response from FabFitFunFeb 5, 2025
Hi Kimberly! We're happy that you had a great Customer Service experience. Thanks for your feedback and feel free to contact us if you need any assistance!
Rosie M.
Customer Service text was super easy, they needed to research the answer and got back to me in a timely fashion and resolved my issue! It was FabFitFun Fabulous!
Response from FabFitFunJan 20, 2025
Hi Rosie! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Diana B.
I’m am not very good at texting but the representative was very kind and patient
Response from FabFitFunJan 20, 2025
Hi Diana! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Krickeey
She explained what I did wrong so I wouldn’t repeat my mistake again. She was empathetic and walked me thru the steps. A very helpful & on point customer service representative. If I had an opening at my store, I would enjoy recruiting her.
Response from FabFitFunJan 20, 2025
Hi! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review! Xo
Laura Z.
Have always had a great experience with with FFF! I love their products, subscriptions for products and I always have had great experience. If you need assistance with anything they are very prompt and helpful!! Most definitely my favorite is my FFF quarterly box to pick from amazing products.
Response from FabFitFunJan 13, 2025
Hi Laura! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Carole B.
My experience was great, helpful, kind, understanding and always making the customer feel good.
Response from FabFitFunJan 13, 2025
Hi Carole! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
Kristina W.
I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.
Response from FabFitFunFeb 5, 2025
Hi Kristina! We're sorry for the inconvenience you've experienced and we'll be sure to pass this along to the team! We will continue to work on improving member experiences. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Rebecca M.
I can’t support a business that misrepresents in any way shape or form. I received a discount code for a flash sale with no mention of a limited quantity of discount. I purchased a few items and on the checkout it showed the discount was applied. When I saw the charge to my credit card, it did not include the discount. When I reached out to customer service, they said only 200 of that discount was available. When I went ahead and asked for a cancellation of the order only then did they offer $10 or a mystery gift. When I then said I want to cancel my membership they offered $20 ultimately that would’ve equal the original discount, but it was for a future purchase. FabFitFun does a good job getting customers not so good at keeping them.
Response from FabFitFunJan 8, 2025
Hi Rebecca! We're sorry to hear your experience. Our coupons in flash sales are subject to redemption limits at this time, however, we'll make sure to pass along your feedback to improve this feature. We hope to have the opportunity to surpass your expectations in the future!