FabFitFunReviews of fabfitfun.com

Fabulous company and wonderful customer service!!!!

Thank you guys for being so easy to update and fix problems with my account. Love love love these boxes! It's like a little gift to myself every few months!

Scam they put out a flier to get you to sign up With promise of $125+ additional box. They didn't honor their end by never sending me my box. Lied to me and said they did when they didn’t. Told me to bad when they didn’t send it and and they sent the wrong size. I closed my account then they charged me again for a random purchase. Don’t ever use this company. I have the full conversation saved

I have had no issues with fabfitfun, everytine i have ordered something and i have made mutiple orders totaling more than $500, everytime I received my products it's always wrapped nicely, i have never had a missing item or broken item. I had an issue with billing (my fault not theirs) the rep that helped me was wuick to help me out and even remind me of a sale that was about to start! I have a subscription with boxycharm and their customer service is is horrible, their reps do not do their research and its just a mess products have cone broke and misaing and to this day i have still not fully resolved that with boxycharm! So WHEN I SAY I LOVE FABFITFUN I MEAN I LOVE FABFITFUN SO MUCH I UPGRADED TO A YEARLY MEMEBER!!!! 💓👍

Results within 3 minutes

I have been a FFF customer for years and just recently had to reach out for the first time for a damaged item. The CS Rep was friendly, helpful and promptly went above and beyond to resolve my issue. So happy!

Great company! So many opportunities to save money on expensive brands and unlike Itsy, they let me try out amazing products IN FULL SIZES! I’ve learned so much about products I’ve never heard of, and it’s changed my skin routine! Love FFF ❤️

A friend sent me a trial box, which I loved so I decided to sign up. I received my first box without delay, but honestly it seemed like a bunch of junk. There was no way the retail value of the items aligned with what they claimed they were. Nevertheless, I thought I'd still give them another shot. When I signed up, I was too close to the cutoff time to customize my box so figured I probably just received the stuff no one else had selected. They had a "Fall Edit Sale" and while browsing, I put some items in my cart. Ultimately, I decided not to purchase anything and didn't give it another thought --- until a few days later I saw a mysterious $11.95 charge on my card. I was charged $5.00 for a tiny mask and $5.95 for shipping. I immediately contacted FitFabFun because this must have been a mistake. I absolutely never hit the purchase button and would never pay more for shipping than the actual item. The customer service representative informed me that items in your cart are automatically charged to your card at the end of the sale and sent me the screengrab of where it says so on the site. I never saw this or would have cleared my cart immediately. in all my years as a consumer and most of my professional life as a marketer, I have never ever heard of a company automatically charging items in a cart to your card. It is a terrible business practice. I was told that even thought they have a no refund policy, I could pay to ship the item back and they would refund me the $5, but not the $5.95 shipping fee. There was no way I would agree to that. On top of this, the item did arrive and it was in their normal, huge box with tons of packing material inside all for a tiny little mask. So incredibly wasteful. After this experience, I did not hesitate to cancel my subscription. I wanted to love this company but too many bad experiences made that an impossible feat.