Dawn H.
She was very informational and I can't…
She was very informational and I can't wait to receive my boxes
Response from FabFitFunOct 11, 2020
Hi Dawn! Thank you for the review! We are glad you were fully assisted! Xo

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FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
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3,715 approved reviews, newest moderated first
Dawn H.
She was very informational and I can't wait to receive my boxes
Response from FabFitFunOct 11, 2020
Hi Dawn! Thank you for the review! We are glad you were fully assisted! Xo
Nicole M.
Raegan was very fast and efficient and helped me right away. That has to be the quickest I have ever had a problem resolved. I am very happy with service she had provided me
Response from FabFitFunOct 11, 2020
Hi Nicole! We're glad you had a wonderful experience with Customer Care! Xo
Brittany LaRea K.
An item I received and loved broke, and when I asked how I could go about getting another one, he offered to send another to me, even though it broke after I had already gotten it, which completely made my day. I have never gotten service from FabFitFun that was less than completely helpful and wonderful. Thank you FFF!
Response from FabFitFunOct 10, 2020
Hi Brittany! We are glad that your issue has been resolved to your satisfaction! Xo
Kara W.
Absolutely amazing stuff. I’ve used everything i get and love it! When and if i have an issue the employees are amazing.
Response from FabFitFunOct 10, 2020
Hi Kara! Thank you for the wonderful review! We’re so glad to hear that you’re enjoying your membership! Xo
Shea L.
Fab Fit Fun is so cool and really helpful when needing to stop subscription and then start it back up. Covid related issues made it hard to pay for my subscription. I was able to suspend it until I was able to pay again! I look forward to my winter box!
Response from FabFitFunOct 9, 2020
Hi Shea! Thank you so much for the wonderful review! Thank you for being part of the FFF family! Xo
Hannah
I ordered the Fall box back in August after receiving the mini welcome box. I was hoping to get the Fall box and experience a full sized box before continuing to subscribe. And I was really excited about my customizations! After not receiving the box for about a month and a half I reached out and was told there was a mistake and I needed to repick new items and would be receiving a different box. The items I was really looking forward to were also no longer available. I ended up asking for a refund, as I didn't want to pay the box price and receive not only none of the items I was initially excited for and had chosen but also all second choice items. While all of this happened I had also received emails about the data breach issues but as I deactivated my account (not wanting to continue paying until I was able to truly test out a box) I wasnt able to receive the benefit offered. Overall I am really disappointed (partially because I was excited to try the company out!) And didn't have a very good experience. Of course, the customer service person I did speak with was helpful and friendly throughout this though.
Response from FabFitFunOct 9, 2020
Hi Hannah! Thank you for the review. We always want our members to have a positive experience with us and we're sorry to hear that we missed the mark! We can see that a member of our Customer Care team was able to assist you with this. If there's anything else that we can do to turn your experience around, please let us know. We'd love to hear from you!
Jenell E.
Excellent customer service
Response from FabFitFunOct 9, 2020
Hi Jenell! Yay! Thank you for taking the time to leave a review! Xo
Maria
The customer service team is awesome. Gave me answers fast and were very helpful.
Response from FabFitFunOct 9, 2020
Hi Maria! Thank you for leaving a review! We're glad to hear that our Customer Care team was able to assist you to your satisfaction! Xo