FabFitFunReviews of fabfitfun.com

Love fab fit fun. Such amazing products as always.

Paid to become a yearly person and a message came up saying that my card had been declined which wasn’t the case. When I contacted you you got back with me quickly and was able to resolve the issue.

I never heard anything from fff but canned responses. I LOVE the product, but their customer service is terrible. I hear the same from other customers, so a bit of advice: you have strong intelligent customers who love the product. Respect us enough to be honest with us. Even if the answer is, "I do not know, but I will definitely look into this." We can be patient, but you need to communicate honestly and often when something goes wrong. I honestly will have to think about continuing. With the fires in the region, I would have understood not getting out of the region, but my package disappeared 3 hours from my home and then appeared thirteen days later. FedEx had no explanation for me, but you need to ask the hard questions.

I paid for my Winter box on 11/4 with add-ons, I am supposed to be a select member...my box has not even made it to their shipping partner Pitney Bowes who they are blaming EVERYTHING on. Anyhow, after contacting them multiple times They finally agreed today (12/15) to put another order in place for me. Guess what? I probably will not get it for another 24 days. They do not deliver as promised. Go to their Facebook page and see all of the complaints. Their customer service is severely lacking and they just do not care about their customers.

In response you clearly didn't look into the situation I was concerned with my order went to the wrong address and this is in regards to my winter box and the 2 add ons I didn't yet recieve , one item is being enjoyed by someone who didn't plan on making that item the main gift for my mom so there is that and the other item you keep ignoring me and not giving me any information NOR AN explanation. I asked for a refund and you gave me one for 11 bucks and the items you forgot cost 80$ not 11$ so I guess that's the cheapest item you saw I wasnt going to receive ( I also ordered over 150$ from the edit sale and I can only assume if I ever receive that order you made more mistakes!!!! Orignal review: didn't care about my issues I have been trying to resolve since no body else has been trying to resolve the 3 issues that I have had after spending over 500 bucks on presents the employee I chatted with did her very best but as far as the fff business it's not honest and effective and not taking my many problems seriously, I'm not going to continue with them since all my Christmas shopping is now useless and I dont have the money to buy more presents , fff is not an honest company and my holidays are ruined

Jhynn did an awesome job helping me out today. She was very efficient and sweet. Merry Christmas 🎄

I never received my box after 3 interactions with customer service. They offered to research it on their end as they say the boxed shipped. Now they said they will reship however I would receive it for about another 3 weeks. When the January box is due. Sorry but that is just plain unacceptable. And they will not refund me for a box I never received.

The best subscription box ever! The customer service is above and beyond!