FabFitFunReviews of fabfitfun.com

Response from FabFitFunDec 22, 2020

Hi Shannon! We are glad you loved the assistance our team has provided you. Thank you for giving us a great review! Xo

Response from FabFitFunDec 22, 2020

Hi Elyse! We're glad to hear you love your products! Thanks for sharing! Xo

Response from FabFitFunDec 21, 2020

Hi Lisa! Our team works hard to hand-pick the best products for our boxes each season and we are sorry to hear about your disappointments with our products. We aim to let our members know that anything left in their carts when the sale has closed will be deemed final purchase and will be charged to their cards on file on the bill date. We have posted that our Edit and themed sales have no checkout policy during the sale and also on our FAQ (https://support.fabfitfun.com/hc/en-us/articles/360040241851-What-is-a-Themed-Sale-). We'd love to have the opportunity to turn your experience around so we have contacted you directly through Trustpilot to get the details of your account! We'd love to hear from you!

Response from FabFitFunDec 21, 2020

Hi Rose! We are sorry to hear about this. After checking, I found out that your purchase is shipped directly from the retailer's warehouse. A member of the team has sent you an email to further assist you. We hope to hear back from you.

Response from FabFitFunDec 21, 2020

Hi Lori! We are sorry to hear about your experience! Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes is seeing delays of up to an additional 7-10 business days on top of their normal transit timeline of 7-10 business days. We've checked the tracking link and found out that aside from the delay, your winter box was lost in transit. We apologize for the inconvenience, and we are pleased to hear that our Customer Care Team has processed the replacement! Also, we added a credit on your account for the inconvenience this has caused you. Feel free to reach back out if you do not receive your package within the stated timeframe! We look forward to surpassing your expectations in the future!

Response from FabFitFunDec 21, 2020

Hi Kayla! We are so happy to hear that you are loving your membership and we look forward to sharing many more seasons with you! Feel free to reach out to our Customer Care team if there's anything that we can do to help! Xo

Response from FabFitFunDec 21, 2020

We are so thrilled to hear this, Michele! We are so happy that we are able to provide a wonderful experience for you and we look forward to sharing many more seasons together! Xo

Response from FabFitFunDec 20, 2020

Hi there. We are sorry to hear about your disappointments with our product. We strive to deliver the best possible box to our members every season by partnering with the best and upcoming brands in the market. We always want to make sure our members are well informed of when they can customize their box, which is why we send all members email notifications before and during the Customization windows, and post reminders on our Events Calendar, FAQ page (https://support.fabfitfun.com/hc/en-us/articles/360039006192-When-do-Add-Ons-Customization-open-), and social media channels. With customizations, members get to pick the items they love to have in their boxes. If there is anything that we can do to help, please reach out to our Customer Care.