My seasonal box never arrived, though an email said it was delivered. My cameras showed that nothing was delivered that day. I contacted FFF online support and the problem was solved. I now have my box. YAY! Thank you again.
Response from FabFitFunSep 12, 2025
Hi Donna! We're so glad we could quickly resolve the delivery issue for you and that you've received your seasonal box. Thanks so much for your understanding and for letting us know it all worked out. We hope you enjoyed your items!
DI
Diksha
Woow so pretty
Product selection options were amazing.Products quality is amazing.And box looked so pretty
Response from FabFitFunSep 12, 2025
Hi Diksha! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you're loving the selections! Xo
SA
Sara
Broken items not getting replacement …
I had to call for two of my items being damaged in my yearly subscription fall box. One was still in stock and the other was not so they were just going to send me a random item to make up for the broken one and it never came with the other item. I’m so tired of calling so I’m just not going to
Response from FabFitFunSep 12, 2025
Hi Sara! We're bummed to hear this. It looks like one of our team members in Customer Service has catered your concern but we'll make sure to pass along your experience to our team!
AW
Ashley W.
I am always able to access things…
I am always able to access things easily, I get timely responses to questions, and my products are amazing!
Response from FabFitFunSep 12, 2025
Hi Ashley! Thanks for the wonderful review! We're so glad you're enjoying your products and that we've been able to provide you with great service. We look forward to sharing more seasons with you! Xo
DK
Destiny K.
Look forward to my delivery every season
I find the customer service supportive and though I don’t always love every product I receive, I appreciate the diversity of it and I always find a loved one to gift it to who really appreciates it.
Response from FabFitFunSep 12, 2025
Hi Destiny! We are happy that we were able to help you with your concerns! It's great to know that even the items that aren't a perfect fit for you are being enjoyed by others. We love that you're sharing the joy with your loved ones!
SH
S. H.
FFF : Thumbs Down
Over the years, FFF's service has deteriorated. Poorly packed shipping boxes, missing items, expired products, and unresponsive customer service.
For example, this fall season (underway currently), I had three boxes. Of those boxes: two had 4 items missing and the other had 2 missing items. It was a nightmare to deal with cust serv and I'm still waiting on responses for two outstanding issues.
Another example, last season I purchased Augustinus Bader hair product. It was expired (confirmed by thr manufacturer). I alerted FFF to inform other customers. They did not.
Instead of a refund, they gave me credit. Credit, in simpler terms, means they hold your money hostage. Forcing you to shop again.
Co-founders do not address any concerns they are tagged to in the forum. Members want to hear from them.
Unfortunately, I have two subscriptions that run until spring and summer of 2026. Unless I see major improvements, I will not renew after 8 years of being a member.
Response from FabFitFunSep 12, 2025
Hi there! We apologize for your frustrating experience. It's completely understandable that you're upset after being a loyal member for so many years and dealing with order issues, and delays in responses. Your feedback about the issues with product quality and the lack of communication is valid and we'll make sure to pass this along to our team. Thank you for sharing your detailed concerns. We're working hard to improve our service every season and we hope you'll give us another chance.
TB
Tracy B.
Discouraged
I received a shattered pie dish and have asked for a replacement. I have yet to hear back from anyone about when or if it has been shipped.
I’m very discouraged at this point.
Response from FabFitFunSep 3, 2025
Hi Tracy! We apologized for the trouble that this has caused. Sadly, we're unable to process a replacement since it's already out of stock, however, we can confirm that a credit has been added to your account. Let us know if you need anything else!
SC
Shari C.
Missing my fall box that was shipped…
Missing my fall box that was shipped over two weeks ago. Looks like they are now using a very sketchy delivery service that has many negative reviews stating packages posted as undeliverable when they are, stolen packages etc. I’ve contacted customer service multiple times and they keep telling me I have wait up to 2 more weeks for resolution. I’ve been a great customer for years but I won’t be renewing.
Response from FabFitFunSep 3, 2025
Hi Shari! We're bummed to hear this and we've noted your recent shipping experience. We are always working to improve our shipping processes and appreciate you bringing this to our attention. Rest assured we've passed this along to the appropriate teams!
