FabFitFunReviews of fabfitfun.com

Good products, terrible shipping. You get quality products for a reasonable price, but FabFitFun's shipping partner is abysmal. Between inaccurate (and vastly overoptimistic) tracking and delayed and inaccurate deliveries, the frustration level is high.

they do help to resolve some issues unlike most companies. the products are great usually. i only wish in the 5$ bundles i would recieve coach jewelry and kate spade like others did. but its a mystery. maybe next time.

I’ve been a member for over 10 years and I enjoy the variety of products that are sent. I also enjoy that they are new products that they are sharing with me.

I ordered an additional seasonal box with additional choices, an add on from the sale and a subscription. So far I’ve only received the seasonal box that was minus one item of the seven. FabFitFun’s customer service haven’t given me a clear answer to where the additional choices, the add on, subscription and the seventh item are and when I can expect it. FabFitFun has chosen to use a very subpar delivery service called SpeedX this Fall season.

This new delivery service is NOT working. It’s horrible. Says the package is out for delivery and does not come. I’m having the same experience again. I’m not ordering anymore. I don’t want to go through this shipping nightmare

This review is purely in regards to the company and box experience, the customer service team has been kind and helpful. I resubsribed to get specific items in the fall box and set my alarm to reserve these items as soon as the customization window opened. I was thrilled to reserve the items I wanted. Come time to receive the box it came with one category item(modern picnic lunch bag) missing and was given something else I didn't want(pumpkin salt and pepper shaker), not only did I not want it, it was missing part of it(those that selected this also got a cream and sugar set as well which was MIA). I just wanted the lunch bag replaced but now it's sold out. This lunch bag was part of the reason I got the box. I appreciate the customer service rep helping me find something else and I know they couldn't do anything else, I'm just frustrated that the bag I reserved is just simply gone without answers. I also have seen on reddit and the fff forum many other's have had a similar issue and the company hasn't reached out with an apology or anything to make people want to return. Without assurance this won't happen again I don't know if I want to continue my subscription for the winter box. It is beyond frustrating we have to be on top of the customization window to ensure our top choices don't sell out and do everything right on our end to then let FFF drop the ball.

My box was lost and the replacement box has not updated in four days. At this point I'd like a refund.

Why ask me to select alternative options and then tell me they are not available AND THEN send me a list and those items are still on the available list. I'm literally getting nothing I requested on my original box customization and just want a damn refund at this point! So dissatisfied with the whole process.