FabFitFunReviews of fabfitfun.com

I was really excited to receive my fabfitfun spring box but before I even received it I got an email sending me tracking info for another order. Apparently if you add anything to your cart (you don't need to check out) they just bill you for it. So I'll down $30 because of some idle browsing. One pop up when you get onto the sale page isn't enough signposting in my opinion. On top of that, when I started a live chat, the person on the other end was very uninterested and unhelpful and then just kept sending me scripted replies. It's such a shame as I was thinking I'd found a subscription I would actually keep, but I've cancelled - I don't want to buy from a company with such poor customer service.

I bought the spring 2021 box. Waste of money. I got a bunch of cheap-looking, useless stuff. I was even disappointed by the items I chose during customization. One cactus cup I got (seems so cheap and flimsy, like a party favor for children...I'm not five years old, why would I want that?!) came with some dirt/gunk on it. Yuck.

I had a problem updating some information online.....I called customer service and Cody took care of it immediately. #SEAMLESSSERVICE

During shipping a set of bottles leaked. Nothing was damaged, but I had lost a good amount of product. Adam at Customer Service resolved my issue straight away. I hadn't even requested replacements and Adam said he already had them on the way.

Amazing subscription box and amazing costumer service what more can you ask for🥰🥰🥰😘😍 i love fab fit fun

Not because of the employee but because of the company I have not received any customizations from this company

I received my VERY FIRST EVER FabFitFun box in February 2021. I am still learning about the smaller details and the community of people who are affiliated with FFF. Such as the book club, the chats and so forth. That’s not something I am particularly looking for but it’s a great concept! I took a leap of faith and signed up for the whole year! So far I have LOVED all my items! I love being able to choose items early and sneak peaks by the time line given on the app. I also LIVE for the add on’s! The only negatives I have, entail the add on processing... I dislike the AUTOMATIC checkout at midnight very much. Reasons: 1. Not everyone lives in the same time zone and that throws me off every time. 2. I usually have a collection of things that I am considering and narrow it down when it’s almost time for check out. With that being said, I had a family emergency and my FabFitFun cart was the LAST thing on my mind. Therefore, BOOM over $600 of things I hadn’t narrowed down yet. Anyone need a blow dryer?! I only have three... geesh. 3. Why midnight anyway? I feel like I am getting robbed in my sleep! Haha! Can an evening time be established perhaps? Along with a text reminder that your cart is due to expire. I tend to see a text before an email. -Other pondering thoughts.... instead of automatic payment perhaps there could be a system where your account freezes until you do check out? That way of there is any issues, the customers have a chance to contact FFF before their account gets drained unexpectedly. It may use a little more effort as a company but I am betting the customers will be happier. Unless I am the only one with this concern....? 😬 My final downfall, which isn’t major, is the app isn’t as useful friendly as I would like. To change settings and whatnot it seems daunting and a lot of tabs I didn’t even know existed until just venturing around. Such as the book club and magazine. I would of loved like a welcome email when I signed up listing all the AMAZING features that I’m sure many people don’t even know about. Just my thoughts though... I still have loved all the products and I am REALLY wishing it becomes a MONTHLY box in the future and not just seasonal! 😉

This was awful. A friend gave me a code to pay $5 to get the promo box. I got it-- a bunch of trinkets and products with an insane amount of wasteful packaging that I would never use. I understood that this was a subscription, but it seemed as though I would be sent something to "customize" my future box. I waited for an email to customize (at which point I planned to cancel) and it never came. Shortly after, I received an email saying it had shipped. I immediately contacted customer service. They said I could pay to return it once I received it. The cost to ship it back was $15. I literally got a macrame bag that can hold NOTHING, a lunch box (for real), a plastic water bottle in the shape of a cactus that would be better suited for a five year old than 41 year old me, "beauty pads" that are for washing your face, and some other random items that, again, are overly packaged and a solid waste of money. If you like trinkets and cheep products, this has your name all over it.