Erica M.
What happened to the company?
This is my second time with fff, I canceled my first subscription to cut back on expenses when my husband was laid off not because of the product. I renewed my subscription because I loved it the first time. My first box came after being delayed during the packaging and shipping process(per the email I was sent by fff). So imagine my disappointment when I open my box and I have an item missing. I contacted customer service and where yes they are sending me my missing item I was told it would take two weeks just to ship it. I can understand it taking two weeks to get here but just to ship it out. The mess up was on fff's end it should be fix immediately. To top it off I come on here to see if I'm the only one with this problem and I'm not, but everyone else is getting their missing or broken items sent out immediately. I paid for an annual subscription so I could customize the box more but I don't think I will be renewing it when the time comes, and I definitely won't be recommending it to anyone in my circle. I got a subscription to Causebox and enjoy it far more then fff, and I've never had an issue with missing items with them.
Response from FabFitFunMar 12, 2021
Hi Erica! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. Our system requires 2 weeks processing time frame for replacement orders to make sure no errors will be made. We can see that a member of our team is currently assisting you and we look forward to resolving your concern.