FabFitFunReviews of fabfitfun.com

I am completely disappointed in my FFF experience. Last spring, I signed up for an annual membership. I received my first box and was thrilled. When it was time to get my summer box, I only received one item, which I paid extra for, and did not receive anything else. My entire box was missing. I even bought almost $150 of additional items. I contacted customer support and was told I would receive credit for that order. I never received the credit, and yes, my credit card was charged. I will not be renewing my membership after my winter box is received. I hope others out there do not receive the same treatment I was given.

So, the products in the boxes are really fun for the most part, and I honestly have no complaints about the actual contents of the boxes. I've gotten a bunch of things over time that I've ended up really enjoying and have purchased the full size versions. The "samples" really are enormous, and it's a way better way to test out makeup/hair stuff/etc. than something like ipsy, for instance. Anytime I've had a minor customer service issue, they've been really easy to work with. However: the shipping absolutely blows. I've been a subscriber off and on since 2018 (pausing/cancelling for various budget reasons over time), and the shipping is consistently turtle speed and the tracking information doesn't update for a week after you get the number. It's not a covid shipping delay issue, it's a fabfitfun shipping vendor problem. Is it a deal breaker for me? Obviously no, I still think the product itself is pretty excellent for the money, and it's fun to get a subscription in the box in the mail with products I actually like and use. However, it is really annoying, and something that people ought to know before they subscribe.

I selected items that were left from the FFF 2021 Fall box. I received a confirmation of the items I selected and a confirmation of payment and shipping. After several weeks, the box arrives. The main item I wanted was not in the box and a substitution was made by FFF. Another item I selected (hair care) was not in the box and I was sent a plastic cube clock?? Apparently, FFF does not have an accurate count of their inventory. I contacted customer care and they refunded the two items. I was told that what I ordered was from the fall box and they don’t have what I ordered (and paid for) and they have moved on to Winter. Is that customer care or customer I don’t care and we didn’t have your items so we just threw 2 random items in your box instead. I canceled my subscription. Deeply disappointed because I really wanted the 2 items they didn’t send.

Fabfitfun is good when there are sales so you can purchase items you’ve wanted but at a discounted cost. Unfortunately, I have a few gripes: - The absurdly long shipping times. It’s almost 2022 and many large & successful companies can ship items out within a few days and have them to you within 3-5 business days. Fabfitfun takes almost 2 weeks to process your order and then takes about 2 weeks to ship your items. They send you an email saying essentially your items are ~almost~ on the way, but caveat that you should wait “a week to see movement on the tracker”. Shipping companies don’t take a week to update the tracker—fabfitfun just takes a week from when they say they’re shipping it to when they actually put it in the mail. It’s really sneaky and honestly I’m surprised no one calls them out for it more often - I’ve experienced similar issues as other people on here where their box never arrived and fabfitfun makes you wait an absurd amount of time before they’ll officially send a replacement. Beware that most of your customized options will no longer be in stock and you’ll have to choose replacements of less exciting items. It took them so long to ship out my replacement box that by the time they were at their maximum estimated time to send it, THEY RAN OUT OF THE REPLACEMENT OPTIONS. I had to select replacements for my replacements!! At this point I got bottom of the barrel items in my box which was disappointing to say the least - The stuff in the regular seasonal boxes seems to be over-estimated in cost. I once received 3 flimsy 1mm thick plastic “cutting boards” in my box and the estimated value was somewhere around $30... this is probably how they get away with their “$200 value” business model Buyer beware—if it seems too good to be true.. it probably is

FabFitFun has awesome customer service. I’ve never had an issue before, but I had a defective tool, and Peach from Customer Service did an awesome job helping me. She had a great attitude and helped me reach a successful result! Thanks Peaches!

Was displaced by Hurricane Ida so I never received my Winter Box. I sent them an email and gave them the correct address and they sent the second box to the same old address that was destroyed. Now, I’ve been getting the run around by customer service and still have not gotten my winter box!!!

This was the best customer service experience I've had in so long! She is a enormous asset to the company! Hold on to Elle she made me feel like you guys cared whether I was pleased or not.

Excellent customer service regarding an order that shipped almost a month ago an still hadn't been received. Too bad because I really wanted the flame less led candle set. Money was refunded though so all is good.