FabFitFunReviews of fabfitfun.com

For the last few years I haven’t had a problem but the last two have been an issue. Missing a box (which was replaced quickly by fabfitfun, missing items again replaced). The best customer service I have ever dealt with. Thank you fabfitfun for being so amazing.

I have been loving my last 2 boxes...BUT THIS winter 2021 box fiasco is really a bummer. I was expecting the winter box to really impress but it's the most disappointing thing I will probably cancel after this. NO customization email was EVER sent and I know because I've been expecting and waiting for it!! Now my box is full of very few things and most importantly that I don't like or will use. All of my other FFF boxes have felt like endless treats and I have been so excited but this box I got 4pc kitchen ware, wine opener, hot coc bomb maker, 3 boring beauty products( NO comparing to the other beauty products I have recieved) and best of all TEA BAGS. wow really surprised on the Christmas box

Excellent customer service! I have been a customer for years and had an issue with an item this seasons box. Their customer service agent Nash was so kind and helpful even with me being frustrated (did not take it out on him lol). They were able to resolve my problem without issue! It's rare to find great customer service these days, so it was so nice to deal with one of the "good" ones for a change!

Really great subscription! Super flexible with item swaps, add ons, and options to customize it to your liking with convenient renewal options for products like face wash etc. I noticed and appreciate the increase in more diverse box items that fit outside of the stereotypical "thin beautiful white girl". I feel very included and thought of in this box. Unfortunately I did have to cancel due to my financial situation changing but the annual subscription is worth the money :) I wish more items were Canadian specific though or Canadians didn't have to pay extra shipping. The conversion rate kills us! Iook forward to renewing my subscription when my financial situation allows! I've always had good customer service and been given refunds when a discount didn't go through or was given added credit. I find that if you have an issue and politely contact them they are pretty helpful and able to make things right!

Winter box is a big disappointment. Probably will not renew. There were no samples or extras in this box like before. The choices weren't even great as I ended up with a puzzle which will probably never be completed. They need to get back to having great products that make the boxes exciting and worth it.

Fabfitfun is a terrible company to work with. I accidently signed up for a full year membership and immediately cancelled it (within 2 minutes). Despite the cancellation, they still charged me and refused to give a refund. They kept sending me quarterly boxes and used that as a further excuse to not give a refund. Do not sign up with them. There are many subscription services that actual care about customer service.

I have had positive experiences with FFF for a few years, but had a recent disappointing experience with the Winter Box that left a sour taste. I am exceedingly busy so I rely on FFF emails to let me know when customization is open. I have been doing this for two years now without issue. The email notifications for customization/add-on opening were not sent this quarter, I just received notification when my box shipped. It contained some items I can not wear or use, so I contacted the company. They tried to tell me it was my fault I hadn't received the email, but I'm not sure why this would be the case when I have never had problems before. I also checked my spam/trash folders just to make sure the email was not sent. They seemed to be trying to say that it was my email settings, but I just had the spam blocked, not the box emails, so unless they are trying to force their customers to receive the spam emails, I'm not sure why it would be included in that section. Their proposed options for fixing the issue were also kind of insulting. Option one was that I could pay my own money to ship the box back at which point they would curate another box without any input from me. Option two was they could send two free items out of about 10 items that were clearly the cheap/ugly options no one wanted (think socks and weird lemon rhinestone earrings). Given how positive my experiences had been up til this point, I was honestly surprised and really disappointed. I don't have time to be checking their website all the time, so am strongly considering switching to a different subscription box service. This company seems to be having increasing service issues as they grow, so I would encourage perspective buyers to be aware that they may not have the experience they expect. *as an added note: I was looking at other reviews and most of the positive reviews have that "invited" check, so...you know. Update (11/17): Had emailed with customer service about this before I wrote the review- told me they were sending it to their advanced team and have not heard back since (or since they responded to this review). But received the box and have further disappointment to add. I got the mystery bundle refill which should be $65+. Instead I got a fold out flimsy gym bag worth $15 and an eye gel I can get at Walmart for $30... I get that there are supply chain issues right now, but this is not the way to handle that.

Best customer service, fast, efficient, and always appreciated. I love fff!!! Best subscription box, I recieved my first annual as a very generous gift and what gift, it just keeps giving!! The representative that help me out today was outstanding! Made my day Isla