FabFitFunReviews of fabfitfun.com

I bought an annual subscription for my 75 year old mother over a year ago. At the end of the year she cancelled the subscription but since it was not by the date they required ( although they say cancel at anytime) they TOOK $180 from her cc (that I guess was in file with them) and have now kept that money and will not send her the quarterly boxes. Their customer service has been impossible to deal with (between us we have called and emailed over a dozen times) and will not budge on either giving her the money back or sending the boxes for the coming year. Do yourself a favor. Check the Better Business Bureau !!! There are ever 400 similar complaints against this company. It is their M.O.

Very easy to speak too. The representative was kind and understanding!

Your email was invalid I tried twice to email my problem and it came back rejected.. please check your email address.. I cut and paste the address too! So I had to go back to the live chat and fortunately I got a nice person who understood my issue and told me my product was still at the vendor and had not shipped out yet!

Straight forward information. Nice and polite

I love fabfitfun! It has been a little pick me up during these really challenging times.

Box was over a month late, had to reorder items or select from a list instead of images because previous items were sold out so I had to guess what they were. When I got the box the items were lacklustre and borderline disappointing for the super long wait. Also had delivery team call me at 4pm the day before saying they were dropping it that day, and I didn’t get it until 8am the next day, at which I was woken up by phone (it was a Sunday)

1 part of my order was damaged. Went onto the chat and then company sent an email with instructions. When they received all information and it was reviewed, I had a resolution within hours! Great Customer service

I signed up for Annual Membership but am only able to see Seasonal Membership info. I reached out for help and hopefully the problem has been resolved. Makes me a bit concerned since I just enrolled last week and it’s already got problems.