Erin
Fraudulent charges after cancelation
I've been a happy fabfitfun customer for years as an annual subscriber. I enjoyed getting "me" stuff since I rarely make purchases that aren't practical or for others (family, friends, and students). With an upcoming move and an abundance of stuff that I don't need or use, I didn't want it anymore. So, I canceled my subscription through their website on May 26, 2022. Several days ago, I was charged for an annual subscription. I've been extremely busy with work and personal obligations and this will continue for at least a month. Today, Sunday, August 7th, is my only day that is not committed to anything in particular. So, I contacted customer service. First, I tried through their website, but after a minute of staring at my phone waiting for a representative to reply, I found the phone number through "pissed consumer". I didn't even know that website existed! The rep was quick to answer. She remained calm and professional; however, the whole situation was suspicious. She kept giving me scripted responses that did not pertain to my situation. I wanted my subscription canceled and my refund immediately. There were no supervisors available and she kept giving me the run around about my refund, stating that a supervisor would call me back in 48 hours. I will not be available in 48 hours. While talking to her, I found the screenshot of my cancelation. It took almost 20 minutes of arguing to get her to say that she will process my refund from their fraudulent charge. If I do not receive my refund in the next three days, I will file a complaint through the BBB. I have already filed a dispute through my credit card company. I will be spending some time today leaving reviews to warn consumers.
Response from FabFitFunAug 7, 2022
Hi Erin! We are extremely sorry to hear about your experience. The full refund has already been processed to your account and it will take 3-5 business days for the funds to settle back to your card. We would love to further investigate what happened to your account. A member of our team has sent you an email to make sure you're fully taken care of!