EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting reviews

253 approved reviews, newest moderated first

Frank T.
Dec 4, 2025
Slow Customer service
They saw the word "ammo" in one of our texts and locked the account. I haven't been able to talk to anyone about it or get anyone to respond to and email or online chat. There customer service is awful!! Since I posted this review EZ Texting has corrected the problem. They were slow to respond but did eventually restore my account. Other than this experience, I find there platform to be very useful and easy to use.
Response from EZ TextingDec 9, 2025
Hi Frank, Thank you for sharing your feedback. We understand how frustrating it can be to have a campaign interrupted, and we’re glad to see that you’ve since been in touch with our Support team and that the issue has been resolved. Message blocks like the one you experienced are triggered as a protective measure. Carriers and federal regulations require us to review certain keywords or content to ensure the safety of all customers and their contacts. These reviews help prevent misuse and maintain deliverability for everyone on the platform. We appreciate your patience during the process, and if you ever need additional assistance, our team is here to help.
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Rick L.
Dec 3, 2025
Not a great experience.
Charged multiple times when I set up this account. Took me weeks to get my money back. Only online support, which lead to far too many emails, because nobody was reading the thread of communication at all, and didn't understand what was going on. The, randomly, the phone number for some reason had to be approved all over again, and I lost a week of sending texts. Only here, because I have 2 other accounts that I've never had a problem with.
Response from EZ TextingDec 4, 2025
Hi Rick, thank you for your feedback. We are sorry to hear your experience did not meet expectations, and for the inconvenience during the support process. This is not the level of service we aim to provide. We’re grateful that you’ve had positive experiences with your other EZ Texting accounts, and we want this one to operate just as smoothly. We’re committed to earning back your trust and ensuring you have a much smoother experience going forward. If you need help with anything at all, our team is here and ready to assist.
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Debbie
Dec 2, 2025
great product but website crashes at…
great product but website crashes at times it hard to set times for delivery- it hard to find bounced emails and delete them- billing is confusing sometimes charges are higher monthly than other times with additional texts=confusing
Response from EZ TextingDec 4, 2025
Hi Debbie, Thank you for sharing your feedback! We appreciate you letting us know where things have been challenging. For removing bounced contacts, here are quick steps you can follow: 1. Go to your Bounce Details page from a sent campaign and select “Hard Bounce” from the drop-down menu. 2. Click “Opt Out These Contacts” on the right to remove them. You can also search “remove bounced contacts” in our Help Center for more details. Regarding billing and the occasional website issues you mentioned, our team is happy to help review your account, clarify monthly charges, and make sure you’re on the plan that best fits your needs and budget. We’re also here to assist with managing bounced contacts if you’d like us to take a look. Thanks again for your feedback!
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kbfsnh
Nov 25, 2025
Easy to learn, easy to use!
Easy to learn, easy to use! The setup was easy and the learning curve was not steep. The only challenge I found was that some of my users with US Cellular had trouble with "longer" messages breaking up and links not being transmitted correctly. That isn't EZ Texting's fault.
Response from EZ TextingNov 26, 2025
Thank you so much for sharing your experience! We're glad to hear that setup was easy and that you were able to get up and running quickly with EZ Texting. We appreciate your feedback on message formatting. Message splitting and link formatting can sometimes vary by carrier, and while it’s outside our direct control, we’re always here to help troubleshoot and offer best practices to improve deliverability whenever possible. Thank you again for taking the time to leave a review!
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Bob
Nov 21, 2025
Easy instructions
Easy instructions, fast, very efficient
Response from EZ TextingNov 21, 2025
Hi Bob, Thank you for your review! We’re so glad to hear that you found EZ Texting easy to use, fast, and efficient. We appreciate you sharing your experience and are happy to have you with us!
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Julie
Nov 14, 2025
I really wish I could pause while were…
I really wish I could pause while were not active. We only need this service 2 to possibly 3 times a year.
Response from EZ TextingNov 14, 2025
Hi Julie, thank you for your feedback! We completely understand wanting flexibility when you're not actively using the service. The good news is that you can pause your plan at any time. Click the settings icon in the lower left corner of your account, select "Account," and then choose the "Pause My Account" option at the bottom of the page. If you’d like any help with this or have questions about how pausing works, our support team is happy to assist!
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Brandy K.
Nov 13, 2025
I signed up for the service
I signed up for the service, paid for a month which was just over $30 and I was declined to register my business. EZ Texting won't even offer me a refund for a service I couldn't and didn't use. This is ridiculous.
Response from EZ TextingNov 14, 2025
Hi Brandy, Thank you for your feedback. We’re truly sorry for the frustration you experienced with your carrier registration process. Our support team has reached out by phone and email to let you know the registration was resubmitted on your behalf and is now approved. We understand how disappointing delays like this can be and sincerely apologize for the inconvenience. Our goal is to make sure you get the full value of the service you signed up for, and we’d love to help you get started. If you have any questions or need help getting started, please reach out. We're here for you and happy to assist.
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Jennie F.
Nov 1, 2025
This company continues to auto renew…
This company continues to auto renew our subscription when we have told them not to. Then they will not refund the renewal amount. It is against their policy. Beware!!!!
Response from EZ TextingNov 3, 2025
Hi Jeannie, Thank you for sharing your feedback. We are sorry for the frustration you have experienced. As our support team shared with you last week, your plan renewed in error despite prior communication. A refund request has been submitted on your behalf, and your account cancellation is scheduled to take effect on 10/31/2025. We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution.
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