Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers.Build attentive audiences.Craft effective texts.Start free today.TRY FOR FREEVIDEO TOURPRICING PAGEHOW TO GET STARTED
EZ Texting (eztexting.com) has 253 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
eztexting.com
Website
eztexting.com
Category
Sales & Marketing
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We love the simplicity of EZTexting and their platform, however, it can get costly if you are sending a large amount of texts. We are an organization with about 300 clients, and the credits definitely add up, especially in addition to the annual subscription. We have decided to be more purposeful with WHAT we send texts for, for that reason. But otherwise, we do like the program!
Response from EZ TextingMay 14, 2026
Thank you for your review! We’re so glad to hear that you’re enjoying the simplicity of EZ Texting. That’s exactly what we aim to deliver.
We also appreciate your feedback around costs when sending higher volumes of messages. Being intentional with your messaging is a great approach, and if it’s helpful, our team would be happy to explore plan options or strategies that better align with your usage and help you get the most value.
Thanks again for sharing your experience!
JO
Jonathan
EZ texting is OK
EZ texting is OK. It gets the job done and people get their texts. But if I’m honest, they charge way too much for credits, the app is horrendous, and I know there has to be something better out there.
Response from EZ TextingApr 22, 2026
Hi Jonathan, Thank you for your honest feedback. We appreciate you sharing your experience. We’re glad to hear that EZ Texting is helping you successfully reach your audience, but we understand your concerns around pricing and the mobile app experience. You may find it helpful to access your account through your mobile device’s web browser, which provides full functionality.
If you’re open to it, our team would be happy to connect and explore plan options or ways to better align with your usage, as well as share tips for getting the most out of the platform.
Thanks again for taking the time to share your review.
BT
Barbra T.
Wish there was a short cut if we need…
Wish there was a short cut if we need to edit 60 workflows at once, rather than edit ine by one. Same with adding multiple keywords to a campaign at once. It's too tedious, the way it is now.
Response from EZ TextingApr 8, 2026
Hi Barbra, Thank you for your feedback. We really appreciate you taking the time to share this. We understand how managing a large number of workflows or keywords individually can feel tedious, and your input highlights an important opportunity for improvement.
In the meantime, we recommend reaching out to your account manager. They may be able to suggest potential workarounds or more efficient ways to accomplish what you're looking to do.
Thanks again for your insights!
CU
customer
Special Character Fees
My complaint is the hidden fee they charge for special characters for using the first name, address, city, etc input for the text messages. These input are typically standard but with ez text they charge you. They consider it a special character so instead of you paying 1 credit its 2 credits per message and that adds up big. My first campaign was 350 but thats 700 credits for one campaign. The next day same things. They have packages but the packages are super small its like 22 dollars for 500 credits and 45.00 bucks for 1300 credits. Thats literally little to nothing if you have to use the brackets that include the first name or address. Whats the point of skip Tracing leads if you can include that person's data within the message. My messages are under 160 characters but since im using those specific characters im charge 2 credits per message. I paid 75.00 for the monthly package that comes with 500 credits or maybe 1k credits its so laughable because if I send 350 a wk that over 45.00 per wk. For an extremely low amout of messages. This company is playing people out of money. Its ridiculous 😒
Response from EZ TextingMar 23, 2026
Thank you for taking the time to share your experience. We understand this can feel confusing. To help clarify, messages are billed based on total character length, not specifically for using personalization fields. When fields like first name or address are inserted, they populate with actual contact data, which can increase the overall message length. In some cases, this can push a message into multiple segments (for example, from 1 to 2 messages), which results in additional credits being used. Longer messages, combined with personalization or added content (like opt-out language), can make this happen more quickly than expected. We’d be happy to take a closer look at your campaigns and help you optimize message length and usage so you can get the most out of your credits. Please feel free to reach out to our Support team. We’re here to help.
Thank you again for sharing your feedback!
MS
Mark S.
It is a good service, but there are alternatives that are quite a bit cheaper. It is overpriced.
As a texting service, this works great but the price keeps going up and I feel like I’m getting ripped off. It went from $224 last year to 309 this year. We will finish out the year, but we will not be renewing next year. You are pricing yourself out.
Response from EZ TextingFeb 24, 2026
Hi Mark, Thank you for your honest feedback. We're glad to hear the service has worked well for you, but are sorry to hear that pricing changes have been frustrating.
We've continued investing in reliable deliverability and product enhancements that can make a meaningful difference compared to alternatives. That said, we completely understand the importance of aligning with your budget and business needs. We’d welcome the opportunity to review your account and current plan to see if there’s an option that better aligns with your usage and budget. Our team is happy to take a closer look and explore alternatives with you.
Thank you again for your feedback. We truly appreciate your business.
MO
Moishe
4G doesn’t work
A lot of times we have a lot of commas or question mark etc in the message it will not send or to 4G phones. It wouldn’t handle a lot of times.
Response from EZ TextingDec 17, 2025
Thank you for sharing your feedback. We understand how frustrating it can be when messages don’t send as expected. We recently released updates to our multilingual texting capabilities, which expanded support for additional character sets and special characters. That said, we’d like to take a closer look at what you’re experiencing to make sure everything is working correctly for your messages and recipients. Please reach out to us at [email protected], and our team will be happy to review the issue and work with you toward a resolution.
We appreciate you bringing this to our attention and look forward to helping.
FT
Frank T.
Slow Customer service
They saw the word "ammo" in one of our texts and locked the account. I haven't been able to talk to anyone about it or get anyone to respond to and email or online chat. There customer service is awful!!
Since I posted this review EZ Texting has corrected the problem. They were slow to respond but did eventually restore my account. Other than this experience, I find there platform to be very useful and easy to use.
Response from EZ TextingDec 9, 2025
Hi Frank, Thank you for sharing your feedback. We understand how frustrating it can be to have a campaign interrupted, and we’re glad to see that you’ve since been in touch with our Support team and that the issue has been resolved.
Message blocks like the one you experienced are triggered as a protective measure. Carriers and federal regulations require us to review certain keywords or content to ensure the safety of all customers and their contacts. These reviews help prevent misuse and maintain deliverability for everyone on the platform.
We appreciate your patience during the process, and if you ever need additional assistance, our team is here to help.
DE
Debbie
great product but website crashes at…
great product but website crashes at times it hard to set times for delivery- it hard to find bounced emails and delete them- billing is confusing sometimes charges are higher monthly than other times with additional texts=confusing
Response from EZ TextingDec 4, 2025
Hi Debbie, Thank you for sharing your feedback! We appreciate you letting us know where things have been challenging.
For removing bounced contacts, here are quick steps you can follow: 1. Go to your Bounce Details page from a sent campaign and select “Hard Bounce” from the drop-down menu. 2. Click “Opt Out These Contacts” on the right to remove them. You can also search “remove bounced contacts” in our Help Center for more details.
Regarding billing and the occasional website issues you mentioned, our team is happy to help review your account, clarify monthly charges, and make sure you’re on the plan that best fits your needs and budget. We’re also here to assist with managing bounced contacts if you’d like us to take a look.
Thanks again for your feedback!
