John
Text delays and always under review
Too many occasions in 2025 where texts were rejected and all texts are now delayed from release. Each time there was a significant lag in responding communication to resolve. I think we have figured out the nuances on specific words to use or avoid but still creates delays in notification to our clientel. While I understand some specific edits were required after working with the EZ Text team, ALL messages are now automatically under review further delaying clientele communications.
Response from EZ TextingJan 14, 2026
Hi John, Thank you for sharing your experience, and we’re sorry for the disruption and delays you’ve encountered. We understand how frustrating message delays can be. At times, messages may be placed under review as a protective measure. This helps safeguard your account and ensures compliance across the platform, and certain use cases or content can be more likely to trigger review. While these steps are in place for your protection, we understand the impact delays can have. Our compliance team is happy to review and discuss your specific use case. We appreciate your patience and the opportunity to support you. Thank you again for sharing your feedback.