Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers.Build attentive audiences.Craft effective texts.Start free today.TRY FOR FREEVIDEO TOURPRICING PAGEHOW TO GET STARTED
EZ Texting (eztexting.com) has 253 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
eztexting.com
Website
eztexting.com
Category
Sales & Marketing
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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You can keep your messaging costs under $10 per campaign, making it a highly cost-effective way to reach your customers. With such a low investment, the potential return is strong—allowing you not onl
You can keep your messaging costs under $10 per campaign, making it a highly cost-effective way to reach your customers. With such a low investment, the potential return is strong—allowing you not only to recover your cost, but to generate meaningful profit and continued engagement.
Response from EZ TextingMar 26, 2026
Hi Hadi, Thank you for your review! We’re glad to hear you’re finding EZ Texting to be a cost-effective way to reach your customers and drive strong results. It’s great to know the platform is helping you engage your audience while keeping costs manageable.
We appreciate your support and are happy to be part of your success!
JM
Jodi M.
Overall horrible experience
This company continued billing a nonprofit for two years without a single use of the platform and then refused to cancel and refund the charges.
Hiding behind policy while retaining nonprofit funds shows a clear lack of accountability. These are donated dollars intended to care for animals, not to sit unused in a billing system.
The platform is also ineffective and failed to deliver value.
This is not a billing oversight. It is a refusal to correct an obvious issue at the expense of a nonprofit organization.
Response from EZ TextingMar 26, 2026
Hi Jodi, Thank you for sharing your experience. We’re very sorry for the situation and understand your concerns.
A member of our Support team has been in touch, and a refund has been initiated for the recent renewal. We appreciate the opportunity to make this right for you and address the issue directly.
If you have any further questions or need anything else, please don’t hesitate to reach out.
CU
customer
Special Character Fees
My complaint is the hidden fee they charge for special characters for using the first name, address, city, etc input for the text messages. These input are typically standard but with ez text they charge you. They consider it a special character so instead of you paying 1 credit its 2 credits per message and that adds up big. My first campaign was 350 but thats 700 credits for one campaign. The next day same things. They have packages but the packages are super small its like 22 dollars for 500 credits and 45.00 bucks for 1300 credits. Thats literally little to nothing if you have to use the brackets that include the first name or address. Whats the point of skip Tracing leads if you can include that person's data within the message. My messages are under 160 characters but since im using those specific characters im charge 2 credits per message. I paid 75.00 for the monthly package that comes with 500 credits or maybe 1k credits its so laughable because if I send 350 a wk that over 45.00 per wk. For an extremely low amout of messages. This company is playing people out of money. Its ridiculous 😒
Response from EZ TextingMar 23, 2026
Thank you for taking the time to share your experience. We understand this can feel confusing. To help clarify, messages are billed based on total character length, not specifically for using personalization fields. When fields like first name or address are inserted, they populate with actual contact data, which can increase the overall message length. In some cases, this can push a message into multiple segments (for example, from 1 to 2 messages), which results in additional credits being used. Longer messages, combined with personalization or added content (like opt-out language), can make this happen more quickly than expected. We’d be happy to take a closer look at your campaigns and help you optimize message length and usage so you can get the most out of your credits. Please feel free to reach out to our Support team. We’re here to help.
Thank you again for sharing your feedback!
TO
Todd
Good but ... EZTEXTING 3% credit card fee is a poor choice
The templates are excellent and the overall service is strong. However, their decision to add a 3% credit card surcharge is disappointing. In my view, businesses—especially service-based ones—should treat payment processing fees as part of their normal operating costs rather than passing them directly on to customers. While the product itself is very good, this pricing approach feels like a poor business choice and detracts from an otherwise positive experience.
Response from EZ TextingMar 17, 2026
Hi Todd, Thank you for your thoughtful feedback. We’re glad to hear you’re enjoying the templates and overall service. We appreciate you sharing your perspective on payment processing.
We understand how added fees can be a concern. To help offset this, we do offer an ACH payment option with no fee, which many customers find to be a helpful alternative. Our support team is happy to help if you have any questions about this payment option.
Thanks again for your feedback as we continue working to provide the best possible experience.
OM
Omer
Not everyone in my group receives the…
Not everyone in my group receives the text, even though I'm being charged.
Response from EZ TextingMar 4, 2026
Thank you for sharing your feedback. Based on what we can see, your delivery rate for recent sends is about 99%, which is excellent and indicates a very clean contact list with delivery rates well above industry averages.
That said, with any SMS campaign it’s normal for a small percentage of recipients not to receive a message due to factors outside the platform, such as a phone’s wireless service at the time the message was sent or device messaging settings. If someone reports they didn’t receive a text, we recommend they check their phone’s messaging settings to ensure messages aren’t being filtered into an unknown sender or spam inbox. Using our Contact Card feature can also help recipients save your contact and avoid this.
If you’d like, please reach out to our Support team and we’d be happy to review a specific campaign with you to take a closer look.
HO
Holly
EZ Texting is not just for marketing…
EZ Texting has been an incredible internal communication tool for faculty and staff of two large divisions at our medical school.
Response from EZ TextingFeb 24, 2026
Hi Holly, Thank you for your review! It's great to hear that EZ Texting has been an effective tool for your internal communication.
MS
Mark S.
It is a good service, but there are alternatives that are quite a bit cheaper. It is overpriced.
As a texting service, this works great but the price keeps going up and I feel like I’m getting ripped off. It went from $224 last year to 309 this year. We will finish out the year, but we will not be renewing next year. You are pricing yourself out.
Response from EZ TextingFeb 24, 2026
Hi Mark, Thank you for your honest feedback. We're glad to hear the service has worked well for you, but are sorry to hear that pricing changes have been frustrating.
We've continued investing in reliable deliverability and product enhancements that can make a meaningful difference compared to alternatives. That said, we completely understand the importance of aligning with your budget and business needs. We’d welcome the opportunity to review your account and current plan to see if there’s an option that better aligns with your usage and budget. Our team is happy to take a closer look and explore alternatives with you.
Thank you again for your feedback. We truly appreciate your business.
GC
Gabby C.
We’ve had a great experience working…
We’ve had a great experience working with EZ Texting. Their team is incredibly helpful, responsive, and attentive to our needs. They truly care about making sure we’re using the platform effectively and feel supported every step of the way.
Response from EZ TextingFeb 12, 2026
Hi Gabby, Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience and that our team has been helpful and responsive. Supporting you and making sure you feel confident using the platform is very important to us, and we truly appreciate your feedback.
