EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting reviews

253 approved reviews, newest moderated first

Morgan
May 15, 2026
Overall just meh..
Removed bulk deleting options for "soft bounce". Categorizes phone numbers as a "soft bounce" even when that number continues to bounce repeatedly. 50/50 on if you get someone who will actually help you rather than gaslight you with "solutions" that don't actually exist. Very expensive if you plan to send out a daily message.
Response from EZ TextingMay 22, 2026
Hi Morgan, Thank you for your feedback. We are sorry to hear about your frustration with managing soft bounces and bulk delete options. A member of our customer team has reached out directly to address your concerns and help offer potential solutions. We hope you’ve been able to connect. If not, please reach out again, and we’ll make sure to get you in touch with the right person to assist further. Thank you again for taking the time to share your feedback.
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Maria R.
May 15, 2026
Easy to use and affordable
Easy to use and affordable! Our clients respond more to texts than email and phone calls.
Response from EZ TextingMay 18, 2026
Hi Maria, Thank you for your review! We’re so glad to hear that you’re finding EZ Texting easy to use and affordable. Getting better engagement than email or phone calls is exactly the kind of impact we strive for. We appreciate you taking the time to share your experience!
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Sara
May 12, 2026
You need to make the site more usable
You need to make the site more usable. For example, when we do an advanced search of contacts and get back results that include more than 200 we cannot message them all at the same time. The drop down only allows up to 200 to be selected. I have reported this before.
Response from EZ TextingMay 14, 2026
Hi Sara, Thank you for your feedback. We appreciate you taking the time to share this. It’s helpful to hear how this is impacting your process, and we’ve shared your input internally. In the meantime, our support team would be happy to connect with you to better understand your use case and explore potential solutions. Depending on your goals, there may be ways to streamline this, such as setting up workflows to reach larger groups more efficiently. Thanks again for bringing this to our attention. We’re always working to improve the experience!
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REMAX R.
May 12, 2026
Ease of use, a bit pricey
We love the simplicity of EZTexting and their platform, however, it can get costly if you are sending a large amount of texts. We are an organization with about 300 clients, and the credits definitely add up, especially in addition to the annual subscription. We have decided to be more purposeful with WHAT we send texts for, for that reason. But otherwise, we do like the program!
Response from EZ TextingMay 14, 2026
Thank you for your review! We’re so glad to hear that you’re enjoying the simplicity of EZ Texting. That’s exactly what we aim to deliver. We also appreciate your feedback around costs when sending higher volumes of messages. Being intentional with your messaging is a great approach, and if it’s helpful, our team would be happy to explore plan options or strategies that better align with your usage and help you get the most value. Thanks again for sharing your experience!
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Daniel
May 2, 2026
Canceled same day, no refund issued
Purchased a product that was canceled and removed from my account the same day. Despite this, no refund has been issued. I have already submitted a refund request (R-015653) and opened a dispute, but the issue remains unresolved. This should be straightforward — if a product is canceled immediately and not used, the refund should be processed promptly.
Response from EZ TextingMay 4, 2026
Hi Daniel, Thank you for your feedback and letting us know of your concerns. It looks like your refund request was submitted on the 28th and approved on the 29th. Once approved, refunds can take several business days to appear in your account, depending on your financial institution’s processing times. We appreciate your patience while this is being completed. If you don’t see the refund after that timeframe, please feel free to reach out and we’ll be happy to take another look. Thank you again for bringing this to our attention.
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Jonathan
Apr 21, 2026
EZ texting is OK
EZ texting is OK. It gets the job done and people get their texts. But if I’m honest, they charge way too much for credits, the app is horrendous, and I know there has to be something better out there.
Response from EZ TextingApr 22, 2026
Hi Jonathan, Thank you for your honest feedback. We appreciate you sharing your experience. We’re glad to hear that EZ Texting is helping you successfully reach your audience, but we understand your concerns around pricing and the mobile app experience. You may find it helpful to access your account through your mobile device’s web browser, which provides full functionality. If you’re open to it, our team would be happy to connect and explore plan options or ways to better align with your usage, as well as share tips for getting the most out of the platform. Thanks again for taking the time to share your review.
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Dave
Apr 3, 2026
Great support
Great support. Lee was very thorough onboarding and always quick respond, always there to help. Will has been extremely helpful from the start as well. Definitely recommend.
Response from EZ TextingApr 6, 2026
Hi Dave, Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. We truly care about making onboarding smooth and being there when you need support. We really appreciate your recommendation and look forward to continuing to support your success!
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Barbra T.
Apr 3, 2026
Wish there was a short cut if we need…
Wish there was a short cut if we need to edit 60 workflows at once, rather than edit ine by one. Same with adding multiple keywords to a campaign at once. It's too tedious, the way it is now.
Response from EZ TextingApr 8, 2026
Hi Barbra, Thank you for your feedback. We really appreciate you taking the time to share this. We understand how managing a large number of workflows or keywords individually can feel tedious, and your input highlights an important opportunity for improvement. In the meantime, we recommend reaching out to your account manager. They may be able to suggest potential workarounds or more efficient ways to accomplish what you're looking to do. Thanks again for your insights!
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