EZ TextingReviews of eztexting.com

Susan listened to my request. Following up with her team

We're overall pretty happy after switching from ZipWhip who was bought out and discontinued (we loved it BTW so we were not excited to find an alternative). ZipWhip does pretty much the same thing at a reasonable price point. The only negative we've seen is that some of the features that used to work no longer do. For example, a phone number is assigned to you when you sign up but you can also request your current phone number be ported over so that customers only see ONE number for both calls and texts. When we first moved over it was easy to choose which number we want to initiate a text from, the random assigned number or our phone number, regardless of if we are using the desktop version or the app. There is no way to tell it which one we want to be the default either. We have to always choose our business when we initiate a text. This isn't that big of a deal on the desktop but on the app it doesn't allow you to change that number or choose a different number besides the assigned one. Now if a customer initiates the text no big deal, we can respond from our number. The issue is when we want to initiate a text to a customer and we haven't already had a conversation thread from the phone app. We either have to wait until we're back in the office or it shows up from a random number that doesn't help us when customers believe they can call that number and reach someone (they can't cause its a randomly generated unreal number). If they would fix this one issue, we'd be their biggest advocate. It used to work, it stopped working that way, we reported it and were told it shouldn't have been working that way anyway.

The platform is too restrictive and the block you for no reason Stopped using it and asked for a refund and was denied. I elected to not renew and they suspended my account. Stay away from this company. They won’t help you

I had used EZ Texting in two previous churches. While serving as interim pastor at my last church, I personally bought enough credits to last the church for a long time. The current pastor has not used it yet, and EZ Texting informed me today that if I did not pay for an additional year, I would lose all my existing credits and that the credits were only good for a year. I could not find anything on their website about the credits I purchased expiring. This is wrong and they should not be allowed to do that. We will lose over $200 in credit. We are a small church and there is no way for us to use that much credit in a year.

straight trash you'll get approved by carriers then theyll block you account because they like to steal money

ur experience with EZ Texting has unfortunately been very disappointing. Five years ago, we purchased a significant number of credits from them with the assurance from their support team that these credits would not expire, provided we kept our plan active. Following this understanding, we diligently maintained our plan, fully expecting that our credits would be secure. However, without any prior warning or notification, we recently discovered that our credits had expired. This was both surprising and frustrating, as EZ Texting’s own representatives had clearly communicated that no expiration would apply under our current terms. When we reached out to their support team for assistance, we were met with an unwillingness to help or even consider reissuing the credits. Their lack of accountability for this issue reflects poorly on their customer service and their commitment to customer satisfaction. The cost implications are also significant. Repurchasing the expired credits would now amount to nearly $3,000 CAD, which is a considerable expense for any business. EZ Texting's refusal to honor their original commitment has left us feeling let down and concerned about the reliability of their services. For anyone considering EZ Texting, be cautious about promises regarding credit expiration and prepared for the possibility of poor support if an issue arises. This experience has shown us that EZ Texting may not be the reliable partner they claim to be.

I have an eztexting account as a real estate investor. I was sending out political texts as a concerned citizen, I am not a candidate or employed by a candidate. On the eve of the Presidential election, eztexting shut off my account. I had paid for 7000 texts and they did not send them. They refuse to return my money and they also charged my credit card almost $200 while my account was shut off. They will not give me access to my account because they say it is a real estate co and not registered as a political campaign but I am not a politician or employed by one. They do not have a phone and is likely just discrimination. I HIGHLY ADVISE AGAINST THIS COMPANY AS THEY DISCRIMINATE AND ARE RIP OFFS.

This company is a scam! Don't put your money here. When you sign up for a free trial they happily accept. All is good until you sign in and it blocks you from entering the free trial. Requiring you to speak to customer service where they'll stop you from entering unless they see fit. Avoid putting money in as well if you buy credits they'll block you as well and take the credits. Avoid this company at all costs.