EzarctoolsReviews of ezarctools.com

Response from EzarctoolsSep 2, 2026

Thank you for sharing your experience. We're truly sorry to hear about the fraudulent activity on your credit card — we understand how stressful that can be. We want to assure you that all payments processed through our store go through fully secured, encrypted, and PCI-compliant payment channels. We do not store, access, or share any customer payment or card information at any point. Credit card fraud can originate from many different sources, and we'd strongly encourage you to continue working with Citibank to trace the exact origin. That said, we'd love the opportunity to look into your order directly. Please feel free to reach out to us at [email protected] with your order details, and we'll be happy to assist. — EZARC Tools Team

Response from EzarctoolsSep 2, 2026

Dear Ian, We are truly sorry for the delay with your order (#110214) and the frustration caused by the lack of tracking updates. Your parcel is currently in transit with the local courier. You can track real-time updates directly here:https://www.ezarctools.com/apps/track123?nums=UL442086374YP We have followed up with the carrier to prioritize your delivery, and it is expected to arrive within 1–3 business days . If you do not receive it after 3 days, please reach out directly to us at [email protected], and we will provide you with compensation for the inconvenience. Thank you for your patience and understanding. Best regards, EZARC Customer Support Team

Response from EzarctoolsAug 26, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and want to resolve this as quickly as possible. However, we are unable to locate any order associated with your review in our system. To investigate further, could you please provide your order number or the email address used at checkout? You're also welcome to reach us directly at [[email protected]]. We look forward to hearing from you and getting this sorted. — EZARC Tools Support Team