EzarctoolsReviews of ezarctools.com

Response from EzarctoolsOct 15, 2026

Hi, we take allegations of this severity with the utmost seriousness and are deeply shocked by your statement. We must firmly clarify that our store operates entirely through certified, Level 1 PCI-DSS compliant checkout gateways with end-to-end encryption. As a merchant, we do not have visibility into, store, or have access to your full credit card number or CVV at any point—it is technically impossible for us to access, misuse, or sell your payment data. Because this review is posted under a pseudonym ('Nah Man'), we cannot find any matching customer or transaction in our records. Please contact us immediately at [email protected] with your order number. We will gladly provide all necessary gateway transaction logs to assist you and your card issuer's fraud department in investigating the true source of any unauthorized charges.

Response from EzarctoolsOct 12, 2026

Hi Brett, we are very sorry to hear that the Gen 4 Obsidian blades did not perform as expected. This definitely falls short of our quality standards. We have gone ahead and directly processed a full refund for your order (#127331). We would also greatly appreciate it if you could send photos or a short video of the blades to [email protected] so our production team can investigate what went wrong. Additionally, we would be more than happy to send you a brand-new replacement set at no charge to try out—just let us know via email if you would like us to arrange that. Thank you for giving us a chance, and we hope to make this right.

Response from EzarctoolsOct 12, 2026

Hi Sparky, we are very sorry for the frustration and long delay caused by this shipping mishap. Because your review is under a nickname, we cannot locate your exact order details in our system. Could you please send your order number and the email address used at checkout to [email protected] ? Our support team will reach out directly via email to investigate the tracking and resolve this for you immediately.

Response from EzarctoolsOct 12, 2026

Hi Lee, we would like to clarify the timeline regarding your order. Prior to shipment, our logistics system flagged an issue with the shipping address provided, and our team immediately sent you an email to confirm the correct details so the package would not be lost or misdelivered. We did not receive a response to that verification email, which is why the package was held. When you later contacted us asking about the fulfillment status and requested to cancel, we promptly processed a full refund to your original payment method on September 27th. We are sorry for any frustration caused, but the delay was solely due to awaiting address confirmation to ensure safe delivery.

Response from EzarctoolsOct 12, 2026

Hi Ian, we sincerely apologize for the stress and frustration caused by this missing delivery and our delayed communication. Even when tracking confirms delivery to a mail slot, we never want our customers left empty-handed. We have stepped in and processed a full refund to your original payment method. Please check your account or email for the confirmation. We are truly sorry for the hassle this caused you.

Response from EzarctoolsSep 2, 2026

Thank you for sharing your experience. We're truly sorry to hear about the fraudulent activity on your credit card — we understand how stressful that can be. We want to assure you that all payments processed through our store go through fully secured, encrypted, and PCI-compliant payment channels. We do not store, access, or share any customer payment or card information at any point. Credit card fraud can originate from many different sources, and we'd strongly encourage you to continue working with Citibank to trace the exact origin. That said, we'd love the opportunity to look into your order directly. Please feel free to reach out to us at [email protected] with your order details, and we'll be happy to assist. — EZARC Tools Team

Response from EzarctoolsSep 2, 2026

Dear Ian, We are truly sorry for the delay with your order (#110214) and the frustration caused by the lack of tracking updates. Your parcel is currently in transit with the local courier. You can track real-time updates directly here:https://www.ezarctools.com/apps/track123?nums=UL442086374YP We have followed up with the carrier to prioritize your delivery, and it is expected to arrive within 1–3 business days . If you do not receive it after 3 days, please reach out directly to us at [email protected], and we will provide you with compensation for the inconvenience. Thank you for your patience and understanding. Best regards, EZARC Customer Support Team

Response from EzarctoolsAug 26, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and want to resolve this as quickly as possible. However, we are unable to locate any order associated with your review in our system. To investigate further, could you please provide your order number or the email address used at checkout? You're also welcome to reach us directly at [[email protected]]. We look forward to hearing from you and getting this sorted. — EZARC Tools Support Team