Paul M.
No local stock shipped from China LONG DELAYS. False advertising
update 15/05/26: Ezarc have been in touch following my email to them and they have apologised for the delays and they have refunded the order, telling me to keep the blades when they finally arrive. I was not expecting that at all and have to say that that has lifted my impression of them - that is real customer care. Therefore I will move this to a 3* - if the blades arrive and I get a chance to test them then I will edit again. Currently I would look at ordering from them again but knowing that there may be a delay in them arriving so I would factor that in second time round. Tools are advertised as if locally and also using US actors. At no point are you informed during your order that the parts will be shipped from China. Words like free fast shipping used etc make you think they are more local. So far 6 days and package doesn’t appear to have left China. Avoid unless you can wait decades.
Response from EzarctoolsMay 14, 2026
Dear Customer, Thank you for your honest feedback. We sincerely apologize for the frustration regarding your shipping experience and for any lack of clarity regarding the fulfillment location. To provide some context: EZARC is a global brand, and we primarily utilize local warehouses in the USA and UK to ensure the "fast shipping" we promise. However, due to recent high demand, certain items can occasionally sell out locally. To avoid making our customers wait weeks for a local restock, we choose to fulfill those orders directly from our international distribution center to get the tools to you as soon as possible. We hear you loud and clear—we need to be more transparent when a local stockout occurs so you can make an informed decision before ordering. We are currently working on improving our website's real-time inventory display to prevent this confusion in the future. We would like to make this right: Please contact us at [email protected] with your order number. We will monitor your shipment closely, and if the delay has significantly impacted your project, we are happy to offer a partial refund on your shipping or a discount for the inconvenience caused. We value your patience and your business.