EyeQueReviews of eyeque.com

Response from EyeQueSep 17, 2020

Dear Mr. Bawa, Thank you for the positive review! We appreciate all feedback that we receive from our customers and are always happy when a customer has a great experience with our products. If you ever require any assistance, please reach out to our support team.

Response from EyeQueSep 17, 2020

Dear Ann, Thank you for the review; we appreciate all of the feedback that we receive whether negative or positive. Have you reached out to our support team already? After a quick glance at your PDCheck results, the testing data may be incorrect. That would be why the glasses are too wide for you. If you haven't already, please contact us as soon as possible so we can further discuss your results with you.

Response from EyeQueSep 17, 2020

Dear Carl, Thank you for the review; we appreciate all feedback whether good or negative. We're sorry that our device did not fit your needs, but we hope that we can have something that will work for you in the future.

Response from EyeQueSep 17, 2020

Hi Marie, Thank you for your feedback; we appreciate any that we receive either negative or positive. The reason that we have users make accounts is so we can calculate the individual data for each customer. We store all of the data on our servers and without an account, we would not be able to keep each user's data separately. Think of it like many of the streaming accounts out there. We're tracking changes over time as well as calculating only your tests. We do require three full tests in order to calculate your EyeGlass Numbers in which we need to store your tests to your specific account. We noticed you sent in a contact email last night (around 8:35PM) and we'll be responding to you today. Please look out for our email.

Response from EyeQueSep 15, 2020

Hi Robert, Thank you for the feedback; we appreciate all that we receive from our customers. In your individual tests, there will be some differences between the results. This is normal because you don't always take the test at the same time of the day or in the same conditions. You'll notice that the results will have a green check mark or a red X marking what tests are being used to calculate your EyeGlass Numbers and which tests are being discarded. Make sure you are not using the individual tests as the barometer for your eye's measurements. Your EyeGlass Numbers are the measurements of your eyes and will not vary much, if at all, from every test after your third good test. The largest variance should be roughly +/- 0.50D, nothing more. If you are making your glasses through your Individual tests, the results should be off.