Barb D.
Well my husband has taken over 20 test…
Well my husband has taken over 20 test and can't seem to get test correctly for him to get a prescription. we don't like live chat would much prefer to talk to some one on the phone
Response from EyeQueSep 30, 2020
Hello there, Thank you for your feedback. Unfortunately, due to COVID, we are limiting our time at the office, and do not have anyone closely monitoring the phones. Our primary forms of support for the time being are by email or chat. If you'd like to set a time for a phone call, please send an email to our support team at [email protected], and we can schedule a time that is convenient. In regard to your husband's results, I see that he had completed 28 tests, but they were very inconsistent with one another. The variation between tests was so great that the app was unable to generate a reliable EyeGlass Number (EGN). For example, for the right eye, the spherical power (1st measurement in the EGN) ranged between -1.5D and -4.0D, and the cylinder power (2nd measurement) ranged between -0.25D and -2.5D. This variation can be due to positioning, how he was looking into the device, inability to see the lines, and/or the inability to converge them properly. However, with the previous tests inactivated, the 4 tests currently in his account (one from 9/23 and 3 from 9/25) were more in line with one another this time around, and has generated an EGN. This is visible on the dashboard of the app. He can also sign into his account on the web and view his results there. If we can assist with anything else, please feel free to send us an email. We're happy to reply via email or set a time for a phone call.




