EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Natasha U.
The test glasses I received are literally unwearable. They warp my vision, as if the curve of the lens is wrong.
Response from EyeQueJan 19, 2024
Hello Natasha, I'm sorry to hear your refraction measurement didn't work for you. One of our support representatives will be reaching out to you for more information.
Jenn L.
Seeing the product was beyond awful I would say I’m not happy.
Response from EyeQueMay 30, 2023
Hello there. We're sorry to learn that you were not pleased with our product. We're always happy to work with our customers if they are not satisfied with their purchase - whether its reviewing their results, helping them to refine their measurements, or assisting with a return. Unfortunately, we were not contacted until a month outside of our 30-day return policy. Considering that the device is not defective, our support team would still be happy to provide additional assistance to help refine the results. Please contact our support team at [email protected].
Kathryn R.
The colored lines were incessantly outside of the borders and could not be corrected even when I moved the square viewing tool around on my screen. The mechanism vibrated and made a terrible screeching noise. I have had the unit for about 2 weeks now and have not been able to get one actual reading for myself.
Response from EyeQueMay 16, 2023
Hi Kathryn, We're sorry to hear you've run into some trouble using the VisionCheck. I checked to see if you reached out to our support team to report the issue, but I could not locate any emails. It is possible you may have had the device placed upside down - that is the usual cause for the lines to be placed towards the sides of the screen vs the center. One of our support team representatives will be reaching out to you for more information.
Scott F.
The comments last time were not helpful. I followed the advice but nothing changed. The left lens is a computer distance prescription while the right lens is no good at any distance.
Response from EyeQueMay 9, 2023
Hello Scott, Thank you for your feedback. I see that you are in contact with one of our support agents and they will be able to assist you regarding your concerns.
Thomas H.
Got my first pair of try on glasses and they were horrible!!! I couldn’t see anything!!!
Response from EyeQueApr 11, 2023
Hello Thomas - I'm sorry to hear the try-ons did not work for you. One of our support representatives will be reaching out to you separately for more information.
Christopher S.
Did the 3 tests twice..had my vision at +6.75. When it is +9.75
Response from EyeQueApr 7, 2023
Hello Christopher, Thank you for leaving us a review - I'm sorry to learn the results were different from your last prescription. There are different factors that can affect your results, but what stood out right away was that the screen resolution used to calculate your refraction was different than what the manufacturer's specs listed. Do you know if your phone settings were set at a default or lower level or perhaps your zoom was enabled? Also, do you recall adjusting the dotted rectangle prior to starting the test? Please contact our support team and we'd be happy to help troubleshoot.
Kn
I feel like you tried to hide the fact that you still need a Dr to get glasses. Deceptive.
Response from EyeQueMar 13, 2023
Hello KN, Thank you for your review. I'm sorry to hear that you felt that you were deceived, but I will politely disagree because we do have it mentioned in several places throughout our website as well as in the apps themselves that the refraction tests are not a replacement for a visit to the eye doctor. We also do not refer to our measurements as a prescription, as they are not certified by a doctor. If you have any questions, please feel free to contact our support team for assistance.
Andras J.
Very poorly implemented device Takes too long to complete the exam and very inaccurate readings.
Response from EyeQueFeb 24, 2023
Hello Andras, Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier this week. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.
