EyeQueReviews of eyeque.com

Response from EyeQueOct 2, 2020

Hello Buddy, Thank you for your feedback. You chatted with one of our support representatives earlier this week, and it was confirmed that there were no tests in the account; therefore an EyeGlass Number (EGN) cannot be generated. Please complete a minimum of 3 consistent/valid tests to obtain your measurements. If there is too much variation, more tests will be required. If you require additional assistance, please be sure to contact our support team.

Response from EyeQueOct 1, 2020

Hi Byung, The issue you are describing can be caused by having the "Zoom" setting enabled. To check this, there are two areas where zoom can be enabled. You can check both areas in setting by going to: 1) Settings > Accessibility > Zoom, then tap to turn Zoom off 2) Display & Brightness -> View -> Display Zoom -> Switch the setting to "standard Lastly, this issue can also be cause by having your text setting enlarged. Please change your text setting and to do so please go to: 1) Go to Settings > Accessibility, then select Display & Text Size. Tap "Larger Text" and switch to "off". 2) Go to Settings > Display & Brightness, then select Text Size. Setting should be in the middle of the bar. After making these changes, please force close your app so our app will recognize the new setting changes. After force closing the app, please reopen the app and sign in. After doing so the text should look normal throughout the app. Best, Andre

Response from EyeQueOct 2, 2020

Hello Mike, Thank you for your feedback. I'm sorry to learn that you still have not received your order. After checking your tracking number on Global Post, I saw that it arrived in Germany at the Asendia hub on September 30, after which it should be transferred to the UK and delivered a day or two later. However, if the information displayed is correct, its back here in the US as of today. Please reach out to our support team on Monday if your package is not delivered to you. If you are interested, we will arrange a reshipment of your order to you using a different courier. We apologize for the inconvenience the delay has caused.