EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Dino C.
Super-fast response. Answered my questions competently and thoroughly. Also great follow-up
Response from EyeQueFeb 21, 2023
Hello Dino, Thank you for your review! We are happy to hear that you are satisfied with the service you received from our support team! Please feel free to reach out again if you have any additional questions.
Steven F.
Very nice product, easy to use and program
Response from EyeQueFeb 17, 2023
Hello Steven, Thank you for sharing your experience! We appreciate your positive feedback, and hope you have a great rest of your day.
Michael A.
The item doesn't work. I wrote to tech support 3 days ago and didn't get any answer from them.
Response from EyeQueFeb 14, 2023
Hello Michael, Apologies for the delay in answering your email, as our office is closed over the weekend. We will have one of our agents to follow up with you separately.
Aleja L.
Tuve complicaciones para el pago pero mi asesor online me ayudó y aclaro todas las dudas cuando reciba el equipo podré calificarlo
Response from EyeQueFeb 13, 2023
Hello Aleja, Thank you for your review! We are happy we could help resolve the issue, please feel free to contact us again if you have any questions.
Hamid K.
Service was amazing. I had a representative that spent the time giving me all the information I needed. Shiraz was good to work with.
Response from EyeQueFeb 6, 2023
Hello Hamid! Thank you so much for your review! We were happy to assist you, please feel free to reach out again should you need help with anything else!
Norman C.
explained accurate pupil distance measurements
Response from EyeQueFeb 6, 2023
Hello Norman, Thank you for your 5 star review! Please feel free to contact our support team again if you need any future assistance.
Jose I O.
Over three years ago you're Kikstarter project for vision check2 was started I was on of the earliest supporters of the program. Has this project been scrapped for the USA market? Only option presented to me as a backer of the program was my money back. Why not a discount on any of the products you are currently selling to the public online? Again I will be repeating the same message to you of disappointment as a backer as long as you keep sending me the same question about my experience!
Response from EyeQueFeb 3, 2023
Thank you for your review. One of our support agents had reached out to you last month, but did not hear back. You are correct, that a refund was offered to our backers if they no longer wanted to wait. We felt this was the responsible thing to do. However, one of the other options in the survey was to receive the current VisionCheck device in lieu of the VisionCheck2 (or if you purchased a Vision Monitoring Kit 2, we could ship a Vision Monitoring Kit instead), and a partial refund. If you would like to take advantage of that option, please respond to the refund survey accordingly. You can also contact our support team with any additional questions.
Dennis
I have had to contact the company a couple of times over issues which turned out to be user error. I had my phone set to the wrong resolution, and had adapttive brightness turned on. I am still having one issue, which I hope is also due to user error. They have been prompt and helpful in their replies so far. When I have managed to get the device to work, it seems pretty accurate.
Response from EyeQueFeb 1, 2023
Hello Dennis, Thank you for your review! We're pleased that you are happy with your experience. We are glad to assist you, and hope to have the last issue resolved soon.
