EyeQueReviews of eyeque.com

Response from EyeQueApr 20, 2023

Hello Elizabeth, Thank you for your feedback. Our devices can support up to -10.00 Diopters of SPH, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck. If you have any future questions, please feel free to reach out to us. Have a great day!

Response from EyeQueApr 11, 2023

Hello Thomas - I'm sorry to hear the try-ons did not work for you. One of our support representatives will be reaching out to you separately for more information.

Response from EyeQueApr 11, 2023

Hello Saundra - thank you for your review! I recall there was a bit of a bumpy start when you first came to our support department, but I'm glad we were able to provide the assistance to help you get started. Have a great day!

Response from EyeQueApr 10, 2023

Hi Michael! We're so glad to hear the try-ons with your refraction measurements have restored your vision for both eyes! If you're interested, you can take your measurements a step further and visit www.clearhorizonsoptometry.com to (virtually) meet with an eye doctor and convert them into a prescription! Should you need help with anything else, feel free to reach again!

Response from EyeQueApr 10, 2023

Hi Charles! We appreciate the review! It was a pleasure assisting you, and are glad that we figured out the issue right away! Please feel free to contact us again with any other questions. Cheers!

Response from EyeQueApr 10, 2023

Hello there. Thank you for your feedback. To create an EyeQue account, we require all of our users to read and agree to our terms and privacy practices. Per our privacy practices, test data is a form of information that we will collect as a means of helping improve our services (ie app, website, account, etc), and to provide support to our customers. We respect your right to be removed from such communication; please contact our support team for further assistance.

Response from EyeQueApr 7, 2023

Hello Christopher, Thank you for leaving us a review - I'm sorry to learn the results were different from your last prescription. There are different factors that can affect your results, but what stood out right away was that the screen resolution used to calculate your refraction was different than what the manufacturer's specs listed. Do you know if your phone settings were set at a default or lower level or perhaps your zoom was enabled? Also, do you recall adjusting the dotted rectangle prior to starting the test? Please contact our support team and we'd be happy to help troubleshoot.

Response from EyeQueApr 3, 2023

Hello Gordon, Thank you for your review! We are happy to hear that you received great results! Please feel free to reach out to our support team again at [email protected] if you have any future questions.