EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Carlos R.
Prompt and courteous . Excelent support
Response from EyeQueMar 31, 2023
Hello Carlos, We are happy to hear that you are satisfied with the service you received from our support team! If you need any future assistance, please feel free to reach out again. Hope you have a great rest of your day!
Robert
The support person gave good advice and guidance in resolving my issue. They were friendly and helpful.
Response from EyeQueMar 24, 2023
Hi Robert! Thank you for taking the time to leave us a review - I'm glad we were able to sort out the issue fairly quickly, and that you were happy with the support your received. We're here to help - feel free to reach out again if any other questions arise. Cheers!
Kn
I feel like you tried to hide the fact that you still need a Dr to get glasses. Deceptive.
Response from EyeQueMar 13, 2023
Hello KN, Thank you for your review. I'm sorry to hear that you felt that you were deceived, but I will politely disagree because we do have it mentioned in several places throughout our website as well as in the apps themselves that the refraction tests are not a replacement for a visit to the eye doctor. We also do not refer to our measurements as a prescription, as they are not certified by a doctor. If you have any questions, please feel free to contact our support team for assistance.
mh
Great communication and attention to detail. They confirmed and followed up upon important information regarding my order. Very good customer experience!
Response from EyeQueMar 6, 2023
Hello MH, Thank you for your review!! We appreciate your positive feedback, we were happy to assist you. Please feel free to reach out should you need any future assistance.
Brian
Excellent service. I got a reply to my question quickly, and my records were adjusted as needed.
Response from EyeQueMar 6, 2023
Hello Brian - thank you for your review! It is our pleasure to help out in any way we can, and I'm glad we were able to resolve the issue you contacted us about. Hopefully we'll have the transfer option in the near future - be sure to check back periodically. Have a great day!
sheldon
You guys do a wonderful job, I have been dealing with you for a few years now, an y problems I had were addressed and resolved in a timely manner. Thank you
Response from EyeQueMar 6, 2023
Hi Sheldon! Thank you for your 5 star review! We appreciate your support over the last 3 years and look forward to sharing future innovations with you in the future!
Andras J.
Very poorly implemented device Takes too long to complete the exam and very inaccurate readings.
Response from EyeQueFeb 24, 2023
Hello Andras, Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier this week. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.
Anita P.
I had a unique international shipping request that was outside of the company’s norm, and they rolled up their sleeves and made it happen for me. I haven’t tried the product yet but the service was superior.
Response from EyeQueFeb 21, 2023
Hello Anita, Thank you for your 5 star review! Happy to hear that you were pleased with the support you received - please feel free to reach out again should you need any help with your new product.
