EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Alvaro A.
Excellent support. It solves my problem the best way. Thank you
Response from EyeQueJan 3, 2023
Hello Alvaro! Thank you for reaching out and allowing us the opportunity to troubleshoot the issue you were experiencing. Glad we were able to resolve the problem quickly and easily!
customer
The product didn’t end up working out for me, but the support team was fantastic in answering questions and facilitating the return.
Response from EyeQueJan 3, 2023
Hello there! Thank you for your positive review! For various reasons, our product(s) may not work for everyone. Customer satisfaction is always our goal, even if it results in a return. We appreciate you giving EyeQue a chance.
Luke A.
I am full of praise for the customer service officers. They responded to my enquiry in a swift and helpful manner. Very happy to do business with this company - their employees are a credit to them.
Response from EyeQueDec 27, 2022
Hello Luke, Thank you kindly for your 5 star review! Our support team is always happy to help - from the simplest of questions that require a quick response, to the more involved issues that may need a phone or zoom call. Please feel free to reach out again once you've received your product, should any questions arise. Happy holidays!
Lenmoskowitz
Love your original product. Works great for me. I supported your new product development on Kickstarter. I understand that you are under review by the US government and that is taking longer than expected for approval in the US. I asked you to ship to Israel, but since I still use the US Play store that wouldn't work. Why can't you find another app distributor for me, instead making me wait for US approval?
Response from EyeQueDec 27, 2022
Hello there, Thank you for your review. We are sorry that the release of the VisionCheck 2 is taking much longer than we'd like, and understand the frustration you are experiencing, considering you have been very patient with the process as well. One of our representatives will be reaching out to you separately to assist you further.
EmilG
Would be 5 star except for first response from support did not address my issue. This was corrected in subsequent interactions
Response from EyeQueDec 22, 2022
Hello EmilG, Thank you for your review! We're glad to have been able to assist you, and please feel free to reach out again if any other questions arise.
James T.
I tried EyeQue because I was unhappy with the eyeglass prescriptions I’ve been getting from the optician. To be fair, my eyes are tricky for reasons I won’t bore you with here. So I liked the idea of taking my time, doing my own vision tests several times, and getting it right. Plus I was able to test my results with inexpensive sample lenses before spending a few hundred dollars on glasses that may or may not be right. I received my sample glasses a few days ago and they’re seriously better than any glasses I’ve had in over a decade. I’ll definitely be doing my own vision tests with EyeQue from now on.
Response from EyeQueDec 14, 2022
Hello James, Thank you for your review! We are happy to hear that the try-on glasses work great for you. We are grateful that you trusted EyeQue to help you gain clearer vision. Happy holidays!
WScharles
Very helpful, great experience.
Response from EyeQueDec 12, 2022
Hello WScharles, Thank you so much for your review! I am happy to hear that you had a great experience with our products.
T. H.
did not configure my eyes correctly
Response from EyeQueDec 8, 2022
Hello T.Hayes, Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier today. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.
