EyeQueReviews of eyeque.com

Response from EyeQueJan 21, 2021

Hello James, We appreciate you taking the time to leave us a review. If I may, I'd like to address your concern about your device. I pulled up your order and saw that you purchased an Insight Plus, which only checks your visual acuity, or if you see 20/20. It can be used to track your vision for changes (ie 20/20 one day, 20/30 another, etc), but does not provide measurements for corrective lenses. Only the Personal Vision Tracker (PVT) and VisionCheck can provide the measurements you are looking for. If you'd like to return the Insight Plus, please log into your account online and submit an RMA request; or you can contact our support team for assistance.

Response from EyeQueJan 15, 2021

Dear George, Thank you for your review and we apologize for the delayed response. I do see that 2 support tickets were created for you and one of our agents responded on Monday (1/11) and Wednesday (1/13). When you have a moment, we ask that you respond to the emails so we can help you further. Have a great day! Regards, Denzel

Response from EyeQueJan 23, 2021

Hello Kaushik, Thank you for your feedback! We understand the frustration that can accompany the learning curve of the touch sensors. We have addressed this in the upcoming VisionCheck 2 and believe it will be an improvement for many. Please contact our support team if you'd like assistance with your tests/results.

Response from EyeQueJan 7, 2021

Hello Stephanie, Thank you for your review. When you submit a support ticket, we send out an acknowledgement email stating it can take 48-72 hours for a response. After checking our system, I saw that you submitted a ticket yesterday (1/5) morning, but submitted this review today (1/6). Your inquiry has since been addressed, but we ask that you please give us the opportunity to assist you within our stated time frame. Please check your inbox for the shipping confirmation email that was sent the day your order was shipped out - it contains the tracking number of your package.