EyeQueReviews of eyeque.com

Response from EyeQueJan 7, 2021

Hello Eric, Thank you for your feedback. After reviewing your PDCheck results, I saw that the the measurement for your right eye was changed significantly. Prior to saving your PD, the app gives you the opportunity to review the placement of the markers, adjust them, then confirm them. Perhaps you may have accidentally moved the marker over your right pupil when you were trying to confirm or save? I have sent a return shipping label to send the try-ons back to us. Please contact our support team at [email protected] for additional assistance.

Response from EyeQueJan 7, 2021

Hello Ralph, Thank you for your review. I saw that you reached out to our support team regarding the issue you were experiencing, and a couple suggestions were provided to help fix the problem. Unfortunately, since we did not receive a response to our follow up email, we were not aware the issue was not resolved until after you had already decided to return the unit. I'm sorry your experience was of frustration and you felt it was a waste of time. This is an issue that will be brought to the attention of our app developers in an effort to help improve the user experience.

Response from EyeQueDec 22, 2020

Dear Cameron, We're still waiting for your response to our last line of questions. You just referred to our CSR as a robot, but ignored the line of questioning. We'd really like to support you, but without your response we will be unable to help you further.

Response from EyeQueDec 31, 2020

Hello John, Thank you for your review. I'm sorry that you did not have the chance to test the VisionCheck as designed. We received your returned unit earlier this week, and tested it out. Both red and green lines were visible as shown in the tutorial and practice tests. Since one of the lines did not appear the correct color for you, it is possible that you may be experiencing some color deficiency. If you are interested, we have a colorblind test available on our website to screen your vision, but we suggest seeing an eye doctor for a formal diagnosis, if applicable.