EyeQueReviews of eyeque.com

Response from EyeQueJan 23, 2021

Hello Bill, We appreciate your feedback. Happy to know the issue was resolved. We will work towards improving the response times.

Response from EyeQueJan 21, 2021

Hello Charles, We sent you 3 emails regarding this issue: 12/15/20, 1/11/21, and 1/12/21. As the emails stated, we received the return, but were unable to issue the refund via GiddyUp because you had filed a chargeback. We suggested that you retract the chargeback so we can try the refund again, but you have not responded to any of our emails except to ask where your refund is. Since the transaction was made with GiddyUp and not EyeQue, we are unable to do anything more as we do not have access to their payment gateway. If you do not wish to retract the chargeback, the only option is to wait for the dispute to be settled.

Response from EyeQueJan 14, 2021

Hi Clayton, Your replacement was shipped out on Tuesday, as promised in our last email with you. Our shipping software automatically sends a shipping confirmation email once the label is created - did you not receive it? The email would come from Shipstation, but mentions your EyeQue order in the subject line. Please check your junk/spam folder in case it was accidentally filed there. Per the tracking number's activity, it looks like it is out for delivery today. If you would like your tracking number, please contact our support team and they will be happy to provide this information.

Response from EyeQueJan 14, 2021

عزيزي فرحان شكرا لك على ملاحظاتك؛ يرجى المعذرة عن أي أخطاء لأنني أستخدم الترجمة من Google لكتابة هذا الرد. اتصل وكيلنا بك بمجرد مغادرة الدردشة عبر البريد الإلكتروني. لقد غادرت قبل أن تتمكن من إعطائك المعلومات التي كنت تبحث عنها. لا يدعم متجرنا حاليًا الطلبات الخاصة بالمملكة العربية السعودية ، ولكن يمكنك دائمًا تقديم الطلبات من خلال حملات Indiegogo المتعددة. إذا كنت بحاجة إلى مزيد من المعلومات ، فيرجى التواصل مرة أخرى.