EyeQueReviews of eyeque.com

Response from EyeQueJan 7, 2021

Hello John, Thank you for your review. I was wondering if there is anything we can help you with? After pulling up your account, I saw no tests were completed yet. Please feel free to reach out to our support team at [email protected] for assistance with the device and/or test process.

Response from EyeQueJan 7, 2021

Hello Claudia, Thank you for your comments. However, after reviewing your diagnostic report, your phone will work with the Personal Vision Tracker and PDCheck frames. Per an email sent to you on December 17, it was explained that there was an update that occurred which affected the app (resulting in the error message), and how to fix the problem. We didn't receive a response so the ticket was closed on the 29th - did you not receive the message? If you still need assistance, please contact our support team at [email protected]. We'd be happy to help!

Response from EyeQueJan 7, 2021

Hello Sean, Thank you for your honest feedback. I'm sorry to learn you were met with frustration while trying to order glasses. There are retailers that will not accept our measurements, as they are not prescriptions there is no doctor certifying the results). I saw that you were in touch with one of our support reps, and have been provided with other options. If you have any other questions, or need help with a return, please let us know.

Response from EyeQueJan 7, 2021

Hello Mari, I'm sorry to hear that you were unable to generate EyeGlass Numbers (EGN). After reviewing your account, I saw that you had completed 4 tests; the right eye was fairly consistent, but there was too much variation in the left eye's results to generate a reliable EGN. If you need additional assistance prior to returning the unit, please feel free to contact our support team again at [email protected].