EyeQueReviews of eyeque.com

Response from EyeQueMay 30, 2023

Hi there, Ed! We're sorry to hear you have not been able to use your device yet. I understand its been 2 years, but we did not receive any emails from you expressing any issues with the app or device. One of our support representatives will be reaching out to you separately to provide additional assistance.

Response from EyeQueMay 26, 2023

Hi Kathleen! Thank you so much for taking the time to leave us a review! As you have discovered, great results are not necessarily immediate. It may take a bit of time to understand how to test correctly and consistently, but your patience and willingness to generate good results paid off in the end. We're so happy to hear your glasses with your measurements work fantastically! Thank you again for your support!

Response from EyeQueMay 26, 2023

Hello John! Thank you for your review! We're happy to help wherever we can, even when the hiccup is outside of our control. We appreciate your patience as we tried to straighten it out with the post office. Feel free to contact our support team should you need help with anything else!

Response from EyeQueMay 23, 2023

Hello Tori, Thank you for your 5 star review! Our support team is always happy to help, please feel free to contact our support team again if you need any future assistance.

Response from EyeQueMay 16, 2023

Hi Kathryn, We're sorry to hear you've run into some trouble using the VisionCheck. I checked to see if you reached out to our support team to report the issue, but I could not locate any emails. It is possible you may have had the device placed upside down - that is the usual cause for the lines to be placed towards the sides of the screen vs the center. One of our support team representatives will be reaching out to you for more information.

Response from EyeQueMay 9, 2023

Hello BD, Thank you kindly for your 5 star review! We are happy to hear that the try-on glasses work great for you. All it takes is a little bit of time, patience, and consistency in testing. Have a wonderful day!

Response from EyeQueMay 9, 2023

Hello Scott, Thank you for your feedback. I see that you are in contact with one of our support agents and they will be able to assist you regarding your concerns.

Response from EyeQueMay 8, 2023

Hello there and thank you for your review! Considering the different variables that can affect your results (incorrect resolution, positioning, etc) is important to us that your measurements are as accurate as we can get them. We appreciate the opportunity to assist you, and thank you for your support!