EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Alexander
Great and friendly support, exceeded my expectations
Response from EyeQueJun 16, 2023
Hello Alexander, We appreciate the review! It was a pleasure assisting you, if you need any future assistance, please feel free to reach out again. Have a great weekend!
JMA
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for testing, he reached out to me via email to verify that my results were accurate and consistent. Wow! If only every customer service department could be this knowledgeable, helpful and friendly! I don't know how my experience could have been any better.
Response from EyeQueJun 15, 2023
Hello JMA, We are happy to hear that you are satisfied with the service you received from our support team! Glad we were able to resolve the issue quickly and easily! Please feel free to reach out again if you need any future assistance. Thank you so much for your review!!
William R.
As usual, an excellent experience all around. The only online company for me!
Response from EyeQueJun 14, 2023
Hi William- thank you for your review, we appreciate your support! Please feel free to contact us again with any future questions.
Diane O.
New Review: I received my glasses and I am very pleased. The glass frames are sturdy and they fit perfectly. I am amazed that using the EyeQue exam can be so spot on. I made sure I did enough exams to make sure I was getting a true reading. I probably over did it with about 20 exams. Of course, my choice to do so. In conclusion, very easy exam, very nice feature of trying on glasses and I love the glasses I picked out. And I can see, a very big plus. Older Review:The person who helped me was very nice and friendly. I was told my glasses would take 7 days to reach my front door. Today is 7 days and I asked with online chat where my order was and I find out my glasses are still in the lab. So, to me, one end doesn't know what the other end is doing.
Response from EyeQueJun 12, 2023
Hello Diane, Thank you for taking the time to write us an updated review. We are glad that you took the time to take multiple tests to ensure a more reliable measurement, and that the end result was a pair of glasses that work wonderfully for you! Please do reach out if there is anything else we can assist you with. Thank you again for your support!
Stephen C.
I don't write reviews.
Response from EyeQueJun 6, 2023
Hello Stephen! Thank you for taking the time to rate us! We're delighted to hear that you are happy with the results.
Chris
I was pleasantly surprised by Eyeque's products. I've never tried a vision device before and didn't know what to expect. Well, it was quite easy and provided my results quickly. So thanks a bunch Eyeque, I'm impressed !
Response from EyeQueJun 1, 2023
Hello Chris! Thank you so much for your review! Thank you for sharing your positive experience with EyeQue. Hope that you continue to utilize our devices and receive additional pairs of glasses in the future.
Jon-Paul L.
Patient and thorough. Worked with me until all issues were resolved, not just my initial issues. Product is like nothing else on market and took some adjustment for my phone.
Response from EyeQueMay 31, 2023
Hello Jon-Paul, Thank you for your review! It is important to us that your measurements are as accurate as we can get them. We're here to help - feel free to reach out again if any other questions arise.
Jenn L.
Seeing the product was beyond awful I would say I’m not happy.
Response from EyeQueMay 30, 2023
Hello there. We're sorry to learn that you were not pleased with our product. We're always happy to work with our customers if they are not satisfied with their purchase - whether its reviewing their results, helping them to refine their measurements, or assisting with a return. Unfortunately, we were not contacted until a month outside of our 30-day return policy. Considering that the device is not defective, our support team would still be happy to provide additional assistance to help refine the results. Please contact our support team at [email protected].
